Hardit Singh Sandhu
Toronto
Summary
Results-driven professional with experience in sales and customer service, skilled in client engagement, issue resolution, and data handling. Proven ability to perform under pressure while maintaining accuracy and compliance. Strong communicator with a customer-first mindset, now aiming to contribute to a dynamic banking environment.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Sales Associate
PC Financial
Toronto
2025.05 - Current
- Achieved and maintained a high average sales conversion rate of 0.67, reflecting strong customer engagement and persuasive communication skills.
- Excelled in cold approach sales, proactively initiating conversations with diverse individuals and building immediate rapport to assess client needs and recommend suitable solutions.
- Developed key skills in client trust-building, active listening, and objection handling — critical for nurturing long-term client relationships in banking environments.
- Honed the ability to explain complex product features in a clear and relatable manner — a vital skill when communicating banking products and services to customers.
Technical Support Representative
Teleperformance (MLB Campaign)
Waterloo
2025.02 - 2025.04
- Resolved technical and account issues with a focus on first-contact resolution and high customer satisfaction.
- Maintained 100% compliance with data privacy and security protocols — critical in financial environments.
- Consistently exceeded KPIs in CSAT, AHT, and quality assurance scores.
- Managed sensitive customer data with precision and confidentiality.
- Worked closely with internal teams to escalate and resolve complex issues efficiently.
Education
Business Administration - Business Finance
Conestoga College Institute of Technology And Advanced Learning
Kitchener 2023.01 - 2024.08
Skills
- Sales conversion
- Customer engagement
- Technical troubleshooting
- Data privacy compliance
- Integrity
- Excel
- Client focus
- Accountability
Certification
- IFIC
Timeline
Sales Associate
PC Financial
2025.05 - Current
Technical Support Representative
Teleperformance (MLB Campaign)
2025.02 - 2025.04
Business Administration - Business Finance
Conestoga College Institute of Technology And Advanced Learning
2023.01 - 2024.08