Hardik Panchal

• Collected room deposits, fees, and payments.
• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
• Resolved guest issues promptly, resulting in positive feedback and return visits.
• Managing any public areas such as pools, lobbies, and gyms.
• Dealing with guest complaints and inquiries.
• Providing baggage storage services for guests checking in and out.
• Keeping the lobby and entrance areas clean and tidy.
• Readies the breakfast presentation by the daily official opening time; includes adequately
  stocking all required food/drink items, utensils, dishware and condiments in the service line.
• Monitors and maintains the supply and display of food/drink and service items and
  condiments in the service line throughout the available hours of the breakfast.
• Closely monitors and cleans the breakfast area, both the service line and the seating areas, as
  needed throughout the available hours of the breakfast; also routinely inspects nearby public
  restrooms to ensure cleanliness, reporting any issues immediately to housekeeping.
• Assists guests with breakfast needs, including but not limited to the serving of coffee/juice
  refills, removing trash and used dishware and utensils from tables, promptly wiping up spills,
  etc.

• Greeting Customers: Welcoming customers in a friendly and professional manner.
• Taking Orders: Listening to customer needs, helping with menu selection, and inputting orders into the point-of-sale (POS) system.
• Answering Questions: Providing information about menu items, ingredients, and daily specials.
• Handling Complaints and Issues: Addressing customer concerns, complaints, or special requests effectively and ensuring satisfaction.
• Processing Payments: Handling cash, credit, and debit card transactions, and providing change or receipts as needed.
• Up-selling and Cross-selling: Offering additional items like drinks, sides, or desserts to increase sales.
• Cooking or Assembling Food Orders: Depending on the setting, preparing or assembling food items such as sandwiches, salads, wraps, or ready-to-eat dishes.
• Following Recipes: Ensuring consistency and quality in food preparation by adhering to specific recipes, portion sizes, and cooking methods.
• Maintaining Cleanliness: Ensuring that food preparation areas, equipment, and utensils are clean and sanitized according to health and safety guidelines.
• Food Safety Compliance: Observing proper food handling techniques, such as checking food temperatures, storing food correctly, and adhering to. hygiene regulations.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
• Updated reports, managed accounts, and generated reports for company database.
• Enhanced overall office productivity through effective staff management and coordination of daily tasks.
• Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.

● Achieve monthly targets for the distributors in the area. ● Responsible to keep a check on the service efficiency of the distributor to the stockiest- regarding claim settlement, damage replacement etc.

● Appointment of stockiest

● Deliver sales target by executing the distribution strategy at the channel partner level

● Ensure quality of acquisition through the distribution channel

● Execute promotional activities for channel partners to drive sales and build market credibility Finding new retails partners for product sales.

● Coordinating with distributor for retail sales & deep freezer issues

● Preparation throughput report & damages claims of retailers & distributors.

● To achieve primary and secondary sales targets.

● Maintaining close rapport with the distributors / wholesalers / major A Class outlets to ensure continuous business growth.

● Launch of new products in the market.

● Billing Plan to be sent on monthly basis

● Reporting Stockiest target.

● Physical Stock verification at distributor.

● Verification of stockiest bills.

• Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
• Collected data, input records, and protected electronic files.
• Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
• Collaborated with cross-functional teams to achieve organizational goals, fostering a positive work environment.
• Oversaw inventory management, maintaining optimal supply levels while minimizing waste and unnecessary expenses.