Experienced Information Process Enabler with over 7 years of experience in BFSI domain. Excellent reputation for resolving problems and improving customer satisfaction..
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Shipping and Receiving Specialist
Lastman's Bad Boy Furniture and Appliances
Brampton, ON
2021.10 - Current
Managed process re-engineering project to improve and consolidate end-to-end service processes; restructured communication flow among 3 departments and cut down paperwork by 75%.
Determine method of shipment and arrange to ship; prepare bills of lading, customs forms, invoices, and other shipping documents manually or by computer.
Maintain internal record-keeping systems.
Inspect and verify incoming goods against invoices or other documents, record shortages and reject damaged goods.
Preparing reports and requisition materials and supplies.
To examine positioning of items based on general manager's suggested Marketing and Finance plan, ask Shippers to make any necessary changes.
Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
Information Process Enabler
TATA CONSULTANCY SERVICES
Vadodara, India, India
2014.08 - 2021.10
Validating data sent to us by Client.
Understanding Client’s requirements and providing best solutions.
Managed end-to-end individual projects.
Proactively communicate and collaborate with Client to analyze information needs.
Generating reports & performing thorough quality checks of the results before sharing them with Client.
Delivering consistently high-quality output to Clients.
Review the Client Services feedback and provide the best solutions & information based on the nature of the request. Taking Production Calls with End Client Services & other Global Stakeholders.
Trained added resources in support staff.
Collaboration with other team members and other stakeholders to accomplish common goal.
I was responsible for managing database’s editing, proofreading, maintaining structure and needs to upload updates in system.
Involved in documenting resolution/edit/write of error messages appearing in system.
Education
Post Graduate - Business Management - International Business
Lambton College
Mississauga, ON
2021.09 - Current
Bachelor of Commerce - Advanced Accounting
Veer Narmad South Gujarat University
I
2011.05 - 2014.04
MBA - Leadership & Entrepreneur
Amity University Online
i
2014.04 - 2016.05
Skills
Leadership Qualities
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Accomplishments
Certified in Emergency, First Aid & CPR/AED level C from Canadian Red Cross
Certified in Tally Accounting from Gujarat Municipal Finance Board
Software
Microsoft Office (Excel, Word, and PowerPoint)
Libre Office
Microsoft Visual FoxPro
Microsoft SQL Server
Timeline
Shipping and Receiving Specialist
Lastman's Bad Boy Furniture and Appliances
2021.10 - Current
Post Graduate - Business Management - International Business
Lambton College
2021.09 - Current
Information Process Enabler
TATA CONSULTANCY SERVICES
2014.08 - 2021.10
MBA - Leadership & Entrepreneur
Amity University Online
2014.04 - 2016.05
Bachelor of Commerce - Advanced Accounting
Veer Narmad South Gujarat University
2011.05 - 2014.04
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