Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Timeline
Generic

Hardik Sharma

Surrey,British Columbia

Summary

Motivated MBA graduate with extensive experience in retail management, adept at managing inventory, analyzing sales data, and developing effective strategies to increase revenue. Possessing strong leadership skills to lead and motivate team members to achieve organizational goals. Proven track record in building customer loyalty and achieving high levels of customer satisfaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Manager of Operations

Sherwin Williams Co
04.2024 - Current
  • Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
  • Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.

Sales Associate

Sherwin Williams
09.2022 - 03.2024
  • Developed trusting relationships with customers by making personal connections.
  • Helped customers find specific products, answered questions and offered product advice
  • Scheduled shifts for fellow associates during peak traffic times.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Built and maintained relationships with peers and upper management to drive team success.

Assistant Merchandiser

Chhabra Home Concepts Pvt. Ltd
11.2020 - 05.2022
  • Prepared presentations for senior management highlighting key successes within the department.
  • Negotiated contracts with vendors regarding terms of payment, shipping conditions, discounts offered.
  • Monitored inventory levels, reordered merchandise as needed, and tracked shipments to ensure timely delivery of products.
  • Handled day to day communication with customers and understanding their requirements.
  • Maintained a clean and organized work environment at all times.

Customer Service Representative

Mozocare Healthcare Pvt. Ltd.
10.2019 - 07.2020
  • Consulted with customers to resolve service and billing issues.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Provide physical assistance to clients.
  • Manages the service request of customer through different access channels.
  • Made outbound calls to obtain account information.

Education

MBA - Marketing Management

University Canada West
09.2023

Bachelor of Commerce - Commerce And Business Administration

University Of Delhi
10.2018

French Diploma - French

University of Delhi
05.2017

High School Diploma -

Guru Harkrishan Public School
04.2015

Skills

  • Payment Processing
  • Inventory Control
  • Promotional Support
  • Retail Loss Prevention
  • Order Processing
  • Upselling
  • Project Planning
  • Developing business opportunities

Languages

English
Native or Bilingual
French
Limited
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual

Accomplishments

  • Supervision - Supervised team of three staff members.
  • Manage the store all by itself every weekends and some weekdays.
  • Multi-tasking - Cashiered with two cash registers at once in tandem to maximize customer flow.
  • Successfully Managed Medallia Customer Experience Survey

Certification

  • Digital marketing certificate

August 2022- present

Timeline

Assistant Manager of Operations

Sherwin Williams Co
04.2024 - Current

Sales Associate

Sherwin Williams
09.2022 - 03.2024

Assistant Merchandiser

Chhabra Home Concepts Pvt. Ltd
11.2020 - 05.2022

Customer Service Representative

Mozocare Healthcare Pvt. Ltd.
10.2019 - 07.2020

MBA - Marketing Management

University Canada West

Bachelor of Commerce - Commerce And Business Administration

University Of Delhi

French Diploma - French

University of Delhi

High School Diploma -

Guru Harkrishan Public School
Hardik Sharma