Summary
Overview
Work History
Education
Skills
Certification
Timeline
AssistantManager

Hardik Patel

Certified Associate In Project Management
Burlington,ON

Summary

Proven leader with extensive experience at Walmart, adept in operations management and team leadership. Excelled in enhancing customer satisfaction, driving business development, and implementing strategic plans to reduce costs by over 20%. Skilled in CRM and adaptability, consistently achieving and surpassing departmental goals through innovative strategies and cross-functional teamwork. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

3
3
years of professional experience
1
1
Certification

Work History

OMNI Manager

Walmart
07.2024 - Current
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.

General Merchandise Manager

Walmart
06.2023 - 07.2024
  • Championed ongoing process improvements aimed at enhancing operational efficiency throughout all aspects of general merchandise management.
  • Effectively managed merchandise returns and exchanges, minimizing financial loss while preserving positive customer relationships.
  • Analyzed sales data to identify trends and opportunities for growth within various product categories.
  • Collaborated with vendors to negotiate favorable pricing, secure exclusive products, and maintain optimal stock levels.
  • Reduced inventory shrinkage through meticulous tracking, frequent audits, and staff training on loss prevention techniques.

Backroom Team Lead

Walmart
06.2021 - 06.2023
  • Optimized product flow from receiving to sales floor, ensuring timely replenishment of merchandise and minimal out-of-stock occurrences.
  • Played a key role in the successful execution of store promotions and seasonal displays by ensuring timely merchandise transitions in the backroom area.
  • Spearheaded initiatives aimed at reducing shrinkage through vigilant monitoring of inventory control measures.
  • Ensured compliance with company guidelines regarding merchandise handling, loss prevention measures, and safety regulations.
  • Collaborated with store management to develop effective solutions for recurring operational issues in the backroom area.

Education

Associate of Applied Science - Project Management

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
05.2001 -

Associate of Applied Science - Process Quality Engineering

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
05.2001 -

Bachelor of Science - Mechanical Engineering

Parul University
Vadodara
05.2001 -

Skills

Team Leadership

Certification

CAPM

Timeline

OMNI Manager

Walmart
07.2024 - Current

General Merchandise Manager

Walmart
06.2023 - 07.2024

Backroom Team Lead

Walmart
06.2021 - 06.2023

Associate of Applied Science - Project Management

Conestoga College Institute of Technology And Advanced Learning
05.2001 -

Associate of Applied Science - Process Quality Engineering

Conestoga College Institute of Technology And Advanced Learning
05.2001 -

Bachelor of Science - Mechanical Engineering

Parul University
05.2001 -

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Hardik PatelCertified Associate In Project Management