Hardik Mali
Toronto,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Kitchen Team Leader
Fairfield Inn & Suites By Marriott
04.2019 - 10.2022
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
Concierge
Sheraton Gateway Hotel
08.2018 - 01.2022
- Offered friendly and efficient service to Hotel Guests, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
Event Coordinator
Humber College Institute Of Technology & Advanced Learning
02.2018 - 04.2019
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Brainstormed and implemented creative event concepts and themes.
- Managed administrative logistics of events planning, event booking, and event promotions.
Sales Associate
The Travel Way
12.2016 - 10.2017
- Providing travel solutions including Domestic and International flight bookings, Hotel reservations
- Booking Holiday packages, Cruises, Car rentals, Air and Rail ticketing and providing Travel insurances.
Food and Beverage Associate
Trident BKC
08.2016 - 12.2016
- High end customer service of all major operations of full-service restaurant and Bar.
Hotel Intern
Trident
07.2014 - 10.2014
- Went through thorough industrial training in all core departments including Front office, Food production, Housekeeping, Food & Beverage services
Education
Travel Service Management
School of Hospitality, Recreation, And Tourism
Etobicoke, ON04.2019
Bachelor of Science - Hospitality and Hotel Administration
Institute of Hotel Management
Ahmedabad, India06.2016
Skills
- Personalized Support
- Business Services
- Hospitality Service Expertise
- Management Interactions
Timeline
Kitchen Team Leader
Fairfield Inn & Suites By Marriott
04.2019 - 10.2022
Concierge
Sheraton Gateway Hotel
08.2018 - 01.2022
Event Coordinator
Humber College Institute Of Technology & Advanced Learning
02.2018 - 04.2019
Sales Associate
The Travel Way
12.2016 - 10.2017
Food and Beverage Associate
Trident BKC
08.2016 - 12.2016
Hotel Intern
Trident
07.2014 - 10.2014
Travel Service Management
School of Hospitality, Recreation, And Tourism
Bachelor of Science - Hospitality and Hotel Administration
Institute of Hotel Management
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