Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Hardik Dixit
Credit Controller
Brooks,AB
Summary
Overview
19
years of professional experience
Work History
Averda Environtmental Services
Credit Controller
12.2023 - 06.2024
Job overview
- Reduced outstanding receivables by proactively monitoring aged accounts and prioritizing collection efforts accordingly.
- Documented all daily collections and delinquent account activities by uploading information to company's database.
- Utilized strong communication skills to handle difficult conversations with customers, maintaining professionalism and empathy.
- Negotiated payment arrangements with clients, resulting in increased revenue for the company.
- Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
- Reached out to customers to check on payments and convey options.
- Obtained payments and entered details into system.
- Reviewed customer accounts for compliance with repayment obligations.
- Optimized credit approval and collection processes, improving operational efficiencies by over 90%.
Abudhabi Islamic Bank
Customer Service Representative
09.2015 - 07.2023
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Dubai FirstDublin, Dubai
Collection Officer
09.2009 - 08.2015
Job overview
- Reduced outstanding receivables by proactively monitoring aged accounts and prioritizing collection efforts accordingly.
- Documented all daily collections and delinquent account activities by uploading information to company's database.
- Utilized strong communication skills to handle difficult conversations with customers, maintaining professionalism and empathy.
- Negotiated payment arrangements with clients, resulting in increased revenue for the company.
- Contacted delinquent members by phone, email and mail to determine reasons for delinquency.
- If require visit customer office and find the reason for non payment and also provide solution
- Built rapport with clients through consistent follow-up and diligent case management, fostering positive relationships.
- Implemented timely escalation procedures when necessary, ensuring prompt attention is given to high-risk accounts.
- Prepared and submitted legal documents to initiate court proceedings.
ABN AMRO BankDubai, UAE
Collections Agent
03.2007 - 08.2008
Job overview
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Achieved performance goals on consistent basis.
- Counseled debtors on payment options and arranged installment agreements.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Improved overall portfolio performance through consistent monitoring of accounts and proactive identification of potential issues.
- Negotiated to collect balance in full.
Premier Travel Inn
Front Dest Officer and F& B Officer
01.2005 - 12.2006
Job overview
- Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among guests.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries in a timely manner.
- Improved guest communication by designing and implementing a comprehensive information package, available at the front desk and in-room directories.
- Planned coverage needs and organized services to support incoming special events.
Education
N.C. Bodiwala And Principal MC Desai Com. CollegeAhmedabad
B.Com. from Advance Accounting & Auditing
05.2001
University Overview
Skills
Continuous Improvement Mindset
Languages
English
Professional Working
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Reading books, Play Cricket, Listen Music
Reading books, Play Cricket, Listen Music
* I have ready many books on autobiography my favorite book is Playing it My Wat written by sachin Tendulkar.
* Whenever i get a chance i play cricket now a days and watch tournaments of Cricket.
* Most of the time while i am travelling or my leisure time i like to listen hindi songs and specially old hindi movie songs my favorite is Lata Mangeshkar.
Timeline
Credit Controller
Averda Environtmental Services
12.2023 - 06.2024
Customer Service Representative
Abudhabi Islamic Bank
09.2015 - 07.2023
Collection Officer
Dubai First
09.2009 - 08.2015
Collections Agent
ABN AMRO Bank
03.2007 - 08.2008
Front Dest Officer and F& B Officer
Premier Travel Inn
01.2005 - 12.2006
N.C. Bodiwala And Principal MC Desai Com. College
B.Com. from Advance Accounting & Auditing
05.2001
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