Hardik Desai
Whitby
Summary
Experienced Technical Supervisor with a focus on supporting smooth business operations through effective staff management, streamlined coordination of operations, and a commitment to delivering exceptional customer service. Dedicated to fostering a positive and productive work environment through active communication, clear goal setting, and close performance monitoring. Strong dedication to optimizing efficiency and driving success to ensure excellence in all aspects of team work.
Overview
8
8
years of professional experience
Work History
Technical supervisor
Pickering casino resort
07.2017 - Current
- Spearheaded the successful completion of various projects through effective leadership, resource management, and collaboration with cross-functional teams.
- Played an instrumental role in the successful completion of numerous high-stakes projects, utilizing strong leadership skills to guide team members through complex challenges and deliver exceptional results.
- Initiated regular preventive maintenance routines to minimize equipment failure rates and extend the life of company assets.
- Allocated resources for optimum coverage and effectiveness.
- Increased customer satisfaction rates by promptly addressing technical issues and providing exceptional support services to clients.
- Ensured timely delivery of IT solutions by prioritizing tasks, setting clear expectations, and consistently meeting project deadlines.
- Streamlined technical processes by implementing automation and optimizing workflows, resulting in increased efficiency and reduced downtime.
Maintenance Technician
Gateway Casinos
05.2017 - 07.2019
- Overseeing daily operations, managing staff, ensuring compliance with AGCO regulations, and providing exceptional customer service
- Also responsible for analyzing financial data, identifying trends, and developing strategies to improve the casino's performance
- Implemented new procedures and technologies that improved efficiency and streamlined operations
- Successfully led a Unionized team to exceed sales goals while maintaining excellent customer satisfaction scores
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
Education
Diploma - Electrical Engineering- Control System
Humber college
Etobicoke, CA04.2017
Bechlor Of Electrical- Control System - Electrical
Parul University
Vadodara, India01.2014
Skills
- Team Building
- Project Management
- Budget Planning
- Communication
Languages
English
Native or Bilingual
Roles And Responsibilities
- Overseeing daily operations, managing staff, ensuring compliance with AGCO regulations, and providing exceptional customer service.
- Responsible for analyzing financial data, identifying trends, and developing strategies to improve the casino's performance.
- Implemented new procedures and technologies that improved efficiency and streamlined operations.
- Successfully led a Unionized team to exceed sales goals while maintaining excellent customer satisfaction scores.
Timeline
Technical supervisor
Pickering casino resort
07.2017 - Current
Maintenance Technician
Gateway Casinos
05.2017 - 07.2019
Diploma - Electrical Engineering- Control System
Humber college
Bechlor Of Electrical- Control System - Electrical
Parul University
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