Hardik Arya
Waterloo,ON
Overview
2
2
years of professional experience
1
1
Certification
Work History
ICT Service Desk Analyst
Wilfrid Laurier University
09.2023 - Current
- Provide first-level support to student, staff and faculty.
Troubleshoot technical issues over the phone, by email and in-person. - Monitor the work-order system to resolve or escalate issues to different ICT support groups.
- Develop communication to ICT clients (email updates, technical how-to’s and instruction documents)
Residence Life Don
Wilfrid Laurier University
04.2022 - Current
- Fostering the post-secondary experience of a group of 39 first-year university students and assisting them in their academic journey.
- Holding 1:1 conversations with each student to assess their growth pattern and help them develop a positive mindset.
- Hosting cultural activities and encouraging equity, diversity, inclusion, and indigenousness to foster a sense of community among all the students.
Diversity & Equity Advisor
Department Of Residence,Wilfrid Laurier University
08.2023 - 04.2024
- Collaborate with leadership to create and implement strategies that foster a diverse and inclusive work environment.
- Organize and conduct events to raise awareness about diversity, equity, and inclusion (DEI).
- Develop and implement methods to measure the impact of diversity and equity initiatives through events.
- To create an inclusive and equitable environment where all 1st Years, regardless of their background, feel valued and have equal opportunities for success within the organization.
Annual Giving Representative
Wilfrid Laurier University
09.2023 - 04.2024
- As an Annual Giving Supervisor, I leverage my communication and leadership skills to effectively establish and maintain relationships with university alumni, parents and external stakeholders.
- Contributed in successfully raising over $100,000 for Wilfrid Laurier University fundraising initiatives.
- Communicated with alumni's to gather, provide and share updated personal information.
Proctor
Lazaridis School of Business and Economics
05.2023 - 08.2023
- Maintained compliance with test center policies, practices and procedures.Maintained secure and positive environment conducive to testing.
- Validated appropriate identification to allow admission to testing area.Troubleshot issues with computer-based examinations.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.Directed, coordinated and evaluated activities of personnel and support staff engaged in administering academic departments or alumni organizations.
- Secured testing materials and maintained confidentiality of all details.Helped accommodate students with disabilities or special needs for alterations to test administration.
Cashier
Bob's valu-mart
06.2022 - 09.2022
- Handled consumer issues and provided information on store policies.
- Customers were assisted in making purchases, finding things, and enrolling in reward program's and Resolved issues and dealt with client complaints in close collaboration with the shift manager.
- Tallied cash drawer at beginning and end of each work shift and Processed customer refunds and exchanges according to established guidelines.
- Addressed customer needs and made product recommendations to increase sales.
Poll Official
Elections Ontario
06.2022 - 06.2022
- Assist with accessibility standards and make sure the voting site is accessible to the electors.
- Greet electors at the voting location and request they have proper identification ready.
- Assist electors at the voting location and provide them with instructions and directions and Assisted electors with disabilities, if required.
- Tabulated votes of the electors .
Education
Bachelor's of Business Administration (BBA) - Business
Wilfrid Laurier University
Waterloo, ON2025
BBA -
Wilfrid Laurier University
Waterloo, ON2025
Additional Information
Content Creator ,Department Of Residence , Wilfrid Laurier Univeristy .
- Administration of the department of residence's social media account.
- Act as an advisory and advocacy group for the Department Of Residence profession by organizing career fair events, networking events as well as cover diverse festive occasions.
Delegate, World Cube Association.
- As a WCA Delegate I ensured that all WCA competitions are conducted in accordance with the organization's mission, spirit, and rules.
- Organized numerous inter-state and inter-school competitions and administered them.
Certification
- In-course Scholarship for Jim Wilgar Non-Ontario Bursary.
- Represented my university at North American Championship.
- For achieving 95% in high school, an entrance scholarship worth $3,000 is offered.
- Completed intermediate level of Chartered Accountancy.
Timeline
ICT Service Desk Analyst
Wilfrid Laurier University
09.2023 - Current
Annual Giving Representative
Wilfrid Laurier University
09.2023 - 04.2024
Diversity & Equity Advisor
Department Of Residence,Wilfrid Laurier University
08.2023 - 04.2024
Proctor
Lazaridis School of Business and Economics
05.2023 - 08.2023
Cashier
Bob's valu-mart
06.2022 - 09.2022
Poll Official
Elections Ontario
06.2022 - 06.2022
Residence Life Don
Wilfrid Laurier University
04.2022 - Current
Bachelor's of Business Administration (BBA) - Business
Wilfrid Laurier University
BBA -
Wilfrid Laurier University
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