Hardev Singh Ahluwalia
Edmonton,AB
Summary
Experienced hospitality worker (5+ years) with Hospitality and Tourism Management Diploma. Proven the ability to work in different departments (Front Office, Security, and Banquets) while providing excellent customer service and conflict resolution.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Fairmont Hotel Macdonald
03.2024 - Current
- Providing tier one services to checked-in and prospective guests
- Handling reservations for guests by making good use of automated reservation systems (OPERA Cloud)
- Coordinating efforts with different departments to ensure seamless lodging experiences for guests
- Providing intervention services during crises to ensure the upkeep of the hotel’s reputation.
UBER Driver
Self-Employed
01.2023 - 12.2023
- Driving customers across city of Edmonton with safely and comfortably (Including packages and food delivery)
- Being aware of all surroundings and always follow driving rules
- Being knowledgeable about the city and existing businesses
- Providing great customer service and being respectful to all clients
- Being able to communicate fluently in English, Punjabi, Hindi and Bengali.
Security Officer
Securiguard
01.2022 - 12.2022
- Mobile patrolled and monitored premises in remote sites for protesting, theft and vandalism activities
- Monitored over 300 employee activities, confirming compliance with security regulations
- Permitted entry with escort for approved persons into secure location
- Daily reports of activities and irregularities, communicate through 2 way radio and satellite phones.
Security Officer
Fairmont Jasper Park Lodge
01.2021 - 12.2021
- Wrote reports of daily activities and irregularities such as property damage, theft, guest or employee accidents and usual occurrences
- Completed full building and ground patrols every hour to spot and investigate concerns with wildlife
- Responded quickly to emergency situations, providing precise and clear information while working under minimum supervision.
Front Office Agent
Fairmont Jasper Park Lodge
10.2019 - 12.2021
- Performed all duties related to front desk including providing luxury guest services, reservations, billing/filling, guest feedback reports, answering the telephone in accordance with security and hotel standards, and maintain proper logs
- Know department heads and department functions, current activities, meetings and groups taking place and how they relate to each other to communicate clearly with informing of guest room's arrivals, departure statues, special requests, VIPs, room or date changes and other pertinent information
- Ensure the safety of guests and staff by following the standard operating procedures maintenance/housekeeping supervisor supervised, coordinated and assigned duties to departments.
Education
GED -
North Island College
Courtenay, BC04.2015
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Guest Relations
- Microsoft Office
- POS Systems
- Conflict Management
Skillscertifications
- Alberta Class 4 Driver
- Confined Space Certified
- OPERA Hotel Property Management System
- Pro-Serve Certified
References
As per request
Languages
English
Full Professional
Timeline
Front Desk Agent
Fairmont Hotel Macdonald
03.2024 - Current
UBER Driver
Self-Employed
01.2023 - 12.2023
Security Officer
Securiguard
01.2022 - 12.2022
Security Officer
Fairmont Jasper Park Lodge
01.2021 - 12.2021
Front Office Agent
Fairmont Jasper Park Lodge
10.2019 - 12.2021
GED -
North Island College
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