Hardeep Singh
Terrance,BC
Summary
Customer-focused professional from sales leadership and utility-sector customer service, equipped with a Post-Degree Diploma in Business Administration (Accounting specialization) and 2+ years of experience in high-volume client support, conflict resolution, and operational coordination. Proven ability to manage sensitive data, reconcile accounts, and de-escalate complex situations. Adept in MS Office (Excel, Outlook).
Overview
2
2
years of professional experience
Work History
Multimedia Sales Consultant
Blackpress Media
08.2025 - Current
- Developed multimedia sales strategies to enhance client engagement and drive revenue growth.
- Collaborated with marketing teams to create targeted promotional campaigns across digital platforms.
- Analyzed market trends to identify opportunities for new service offerings and competitive positioning.
- Trained junior consultants on effective sales techniques and product knowledge for improved team performance.
- Managed client relationships, ensuring satisfaction and retention through tailored service solutions.
Supervisor
Uppal Appliances and Mattress
10.2023 - Current
- Supported customers in high-value decisions and provided emotional reassurance during financial concerns.
- Coordinated deliveries and follow-ups, ensuring clear communication across departments.
- Developed patient, clear communication practices to assist individuals with different needs and expectations.
Sales Supervisor
OSL Wireless
02.2024 - 05.2025
- Supervised a team and led performance check-ins, developing individualized coaching plans.
- Built rapport with diverse clients, identified needs, and provided tailored service solutions.
- Maintained sensitive customer records and ensured compliance with confidentiality standards.
- Handled customer concerns with empathy and professionalism, often de-escalating emotional situations.
Education
P.G Diploma Business Administration&Human Resource
Coast Mountain College
Terrace, BC05.2025
Skills
- Customer Care: Inquiry Resolution Emergency Call Handling Account Management Complaint De-escalation
- Administrative Expertise: Payment Processing Invoice Reconciliation Data Entry (40 WPM) Records Management
- Technical Proficiency: MS Excel (Formulas, Reporting) MS Outlook Database Systems Office Equipment
- Operational Support: Dispatch Coordination Scheduling Inventory Management Cross-Department Collaboration
- Core Strengths: Confidentiality Risk Assessment Cultural Sensitivity Team Leadership
Accomplishments
- Awarded Top Sales Associate by TELUS in the Vancouver District for achieving the highest sales, reflecting strong client engagement and consistent results.
- Set a company sales record for Samsung and LG appliances in a single year by effectively understanding customer needs and offering value-driven recommendations.
- Led a sales team to exceed targets month after month at OSL Wireless,demonstrating leadership and motivation skills.
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Multimedia Sales Consultant
Blackpress Media
08.2025 - Current
Sales Supervisor
OSL Wireless
02.2024 - 05.2025
Supervisor
Uppal Appliances and Mattress
10.2023 - Current
P.G Diploma Business Administration&Human Resource
Coast Mountain College