Hardeep Singh
Brampton
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
7
7
years of professional experience
Work History
Dispatcher Manager
Optimal Fleet
07.2021 - Current
- Manage all routes, distribute them, and track drivers on their assigned routes
- Ensure drivers follow designated routes and provide guidance and oversight when needed
- In charge of all load outs, ensuring drivers leave the station on time for safe delivery
- Maintain effective communication with drivers and address any issues or concerns
- Assist in optimizing route efficiency and resolve any scheduling conflicts
- Document all incidents and reports accurately
- Managed a team of dispatchers, promoting teamwork, accountability, and high-performance standards.
Customer Service Representative
Godspeed Group
09.2018 - 08.2019
- Answered inbound calls to greet and assist customers with various needs and questions
- Resolved customer inquiries, complaints, and issues providing insightful solutions
- Placed outbound calls to existing members, offering additional consultation on products and services
- De-escalated customer complaints using specialized communication techniques
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Seneca College of Applied Arts And Technology
North York, None01.2016
Skills
- Exceptional customer service abilities
- Maintaining operational schedules
- Detail-oriented
- Highly organized
- Strong communication skills
- Interpersonal skills
- Ability to document incidents and reports accurately
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Timeline
Dispatcher Manager
Optimal Fleet
07.2021 - Current
Customer Service Representative
Godspeed Group
09.2018 - 08.2019
High School Diploma -
Seneca College of Applied Arts And Technology
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