Hardeep Kaur Jandu
Surrey
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Seeking the Concierge position at Sienna Senior Living to enhance the lives of residents and visitors by providing exceptional service and fostering a welcoming environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supervision Aide
Surrey School District, Latimer Road Elementary School
09.2024 - Current
- Acted as the first point of contact for students and staff during supervision hours
- Responded to inquiries and incidents, maintaining a calm and welcoming demeanor
- Ensured safety protocols were followed and communicated effectively with staff and administration
Doctor's Office Assistant
Afecto Homeopathy (formerly Homeocare Pediatric Clinic)
10.2017 - 12.2023
- Delivered exceptional customer service by greeting patients and addressing their inquiries in a professional and compassionate manner
- Handled administrative duties, including scheduling appointments, managing records, and providing clerical support to the management team
- Oversaw cash transactions related to treatment fees and managed day-to-day clinic operations
- Conducted regular team meetings to improve collaboration and ensure seamless service delivery
- Improved patient care by maintaining accurate medical records and updating charts.
- Assisted primary physician in patient consultations, contributing to efficient clinical workflow.
- Prepared examination rooms for patient visits, ensuring a clean and organized environment.
- Supported diagnostic procedures with accurate documentation and timely follow-up.
- Enhanced patient satisfaction by providing empathetic assistance and addressing concerns promptly.
- Monitored patients' vital signs and reported abnormalities to supervising physician.
- Facilitated patient education by explaining treatment plans and medication instructions.
- Scheduled patient appointments and managed clinic calendar to maximize efficiency.
- Communicated effectively with patients and their families to provide updates on care plans.
- Promoted patient wellness by assisting in preventive care education sessions.
Education
Bachelor of Science - Homeopathic Medicine
Lord Mahavira Homeopathic Medical College
Ludhiana, Punjab India06-2017
Master of Arts - Leadership in Healthcare
Trinity Western University
Langley, BC01.2025
Skills
- Customer Service Excellence: Proven experience in providing professional and courteous service to clients and residents
- Effective Communication: Strong written and verbal English skills for interacting with residents, families, and team members
- Organizational Skills: Experienced in managing multiple tasks, maintaining records, and ensuring smooth operations
- Problem-Solving: Skilled in addressing inquiries, resolving complaints, and escalating issues when necessary
- Clerical and Administrative Support: Proficient in MS Office Suite (Excel, Word, PowerPoint) and managing cash transactions
- Team Collaboration: Ability to work cohesively with diverse teams to achieve common goals
- Cultural Sensitivity: Fluent in English, Punjabi, and Hindi, enabling effective communication with diverse populations
- Conflict Resolution: Experienced in addressing concerns calmly and effectively to ensure positive outcomes
- Positive attitude
- CPR and first aid
Certification
- Food Safety Certificate Level1 (Lic. No-1217371)
- First Aid and CPR Certificate (Lic. No-105264618)
Languages
English, Punjabi, Hindi
Full Professional
Timeline
Supervision Aide
Surrey School District, Latimer Road Elementary School
09.2024 - Current
Doctor's Office Assistant
Afecto Homeopathy (formerly Homeocare Pediatric Clinic)
10.2017 - 12.2023
- Food Safety Certificate Level1 (Lic. No-1217371)
- First Aid and CPR Certificate (Lic. No-105264618)
Bachelor of Science - Homeopathic Medicine
Lord Mahavira Homeopathic Medical College
Master of Arts - Leadership in Healthcare
Trinity Western University
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