Summary
Overview
Work History
Education
Skills
Certification
Languages
Availability
Timeline
Generic

Hardeep Kaur

Calgary,Canada

Summary

Detail-focused Unit Clerk/Administrative support 4 brining high-level clerical and organizational skills developed over 5 year career background. Self-motivated problem-solver with excellent document control and file management expertise. Expert-level Connect Care user and enthusiastic collaborator. Offering strong knowledge of medical terminology, excellent communication skills, and expertise in Administrative tasks to maximize the efficiency of the unit/clinic.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Administrative Clerk 4

Peter Lougheed Hospital
Calgary, Alberta
02.2024 - Current
  • Performing referral intake, waitlist management and scheduling for multiple clinicians in Vascular Out patient Clinic.
  • Proficient in working with Connect Care and updating demographics with inputting relevant X-ray orders.
  • Coordinate patient scheduling, check-in, check-out.
  • Communication with patient and families to keep them updated on status of procedures and referrals.
  • Organized patient files and streamlined operations to improve efficiency.
  • Maintain office files and records, ensuring proper organization and accessibility.
  • Identify issues and solutions to eliminate backlog and maximize workflows.
  • Preparing patient health records and facilitate communication between nursing, other health discipline.

Unit Clerk/Administrative 4(Casual)

Alberta Health Services
Calgary, Alberta
07.2022 - Current
  • Currently working casual Unit Clerk/Administrative 4 in Cast Clinic and Vascular/Zivot Limb Preservation Clinic.
  • Handle high volume of calls with multi-line system, transferring callers, taking messages and remotely handling diverse problems.
  • Casual Staff for inpatient Orthopedics and Vascular Surgical units in Peter Lougheed Centre.

Physiotherapy Assistant

RUNDLEHORN PHYSIOTHERAPY
Calgary, Alberta
05.2024 - 12.2024
  • Assisted physiotherapists in conducting patient assessments and treatment plans.
  • Prepared treatment areas by cleaning and organizing equipment and supplies.
  • Supported patients with exercises and mobility to enhance recovery outcomes.
  • Documented patient progress and reported concerns to the physiotherapy team.
  • Educated patients on home exercise programs to promote self-management skills.
  • Provided education on home exercises programs designed specifically for each patient's needs.
  • Answered patient questions regarding treatments and provided emotional support when needed.
  • Encouraged patient participation in activities that promote independence in daily living skills.
  • Assisted with the application of physical modalities such as hot packs, cold packs, ultrasound machines, electrical stimulation devices, and traction units.

Security Officer

GARDAWORLD
Calgary, Alberta
11.2021 - 04.2024
  • Monitored premises to ensure safety and security for all staff and visitors.
  • Conducted routine patrols to identify potential hazards or security breaches.
  • Responded promptly to emergencies, following established protocols for incident management.
  • Collaborated with law enforcement during investigations or security-related incidents.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Provided customer service by addressing inquiries and assisting visitors with access control.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Completed incident reports to record security or loss prevention incidents.

Receptionist and Admin Support

Universal Rehabilitation Service Agency
01.2022 - 07.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.

Medical Office assistant

Saddleridge Physiotherapy
10.2019 - 11.2021
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Organized patient files and streamlined operations to improve efficiency.

Education

Bachelor of Science - Physiotherapy

Baba Farid University
Ludhiana, India
05-2014

Medical Office Assistant -

Bow Valley College
Calgary, AB

Health And Human Service Management -

Bow Valley College
Calgary, AB

Skills

  • Administrative and Clerical Support
  • Patient Appointment Management
  • Proficient in written and verbal communication, Multi lingual- Punjabi, Hindi and Urdu
  • Quick learner
  • Greeting and Seating Clients
  • Thorough understanding of medical terminology and concepts
  • Scheduling appointments
  • Proficient in Microsoft office, Powerpoint, Outlook and Sharepoint
  • Creative problem solving
  • Proficient in Connect Care
  • Responsible and hardworking, always willing to support co workers
  • Call Answering and Routing
  • Positive Attitude and Energetic
  • HIPAA compliance

Certification

  • Alberta Security License
  • Alberta Netcare Training

Languages

English Proficient (C2), Punjabi Proficient (C2), Hindi Proficient (C2)

Availability

Full time/ Part time

Timeline

Physiotherapy Assistant

RUNDLEHORN PHYSIOTHERAPY
05.2024 - 12.2024

Administrative Clerk 4

Peter Lougheed Hospital
02.2024 - Current

Unit Clerk/Administrative 4(Casual)

Alberta Health Services
07.2022 - Current

Receptionist and Admin Support

Universal Rehabilitation Service Agency
01.2022 - 07.2022

Security Officer

GARDAWORLD
11.2021 - 04.2024

Medical Office assistant

Saddleridge Physiotherapy
10.2019 - 11.2021

Bachelor of Science - Physiotherapy

Baba Farid University

Medical Office Assistant -

Bow Valley College

Health And Human Service Management -

Bow Valley College
Hardeep Kaur