Hardeep Kaur
Calgary,Canada
Summary
Detail-focused Unit Clerk/Administrative support 4 brining high-level clerical and organizational skills developed over 5 year career background. Self-motivated problem-solver with excellent document control and file management expertise. Expert-level Connect Care user and enthusiastic collaborator. Offering strong knowledge of medical terminology, excellent communication skills, and expertise in Administrative tasks to maximize the efficiency of the unit/clinic.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Clerk 4
Peter Lougheed Hospital
Calgary, Alberta
02.2024 - Current
- Performing referral intake, waitlist management and scheduling for multiple clinicians in Vascular Out patient Clinic.
- Proficient in working with Connect Care and updating demographics with inputting relevant X-ray orders.
- Coordinate patient scheduling, check-in, check-out.
- Communication with patient and families to keep them updated on status of procedures and referrals.
- Organized patient files and streamlined operations to improve efficiency.
- Maintain office files and records, ensuring proper organization and accessibility.
- Identify issues and solutions to eliminate backlog and maximize workflows.
- Preparing patient health records and facilitate communication between nursing, other health discipline.
Unit Clerk/Administrative 4(Casual)
Alberta Health Services
Calgary, Alberta
07.2022 - Current
- Currently working casual Unit Clerk/Administrative 4 in Cast Clinic and Vascular/Zivot Limb Preservation Clinic.
- Handle high volume of calls with multi-line system, transferring callers, taking messages and remotely handling diverse problems.
- Casual Staff for inpatient Orthopedics and Vascular Surgical units in Peter Lougheed Centre.
Physiotherapy Assistant
RUNDLEHORN PHYSIOTHERAPY
Calgary, Alberta
05.2024 - 12.2024
- Assisted physiotherapists in conducting patient assessments and treatment plans.
- Prepared treatment areas by cleaning and organizing equipment and supplies.
- Supported patients with exercises and mobility to enhance recovery outcomes.
- Documented patient progress and reported concerns to the physiotherapy team.
- Educated patients on home exercise programs to promote self-management skills.
- Provided education on home exercises programs designed specifically for each patient's needs.
- Answered patient questions regarding treatments and provided emotional support when needed.
- Encouraged patient participation in activities that promote independence in daily living skills.
- Assisted with the application of physical modalities such as hot packs, cold packs, ultrasound machines, electrical stimulation devices, and traction units.
Security Officer
GARDAWORLD
Calgary, Alberta
11.2021 - 04.2024
- Monitored premises to ensure safety and security for all staff and visitors.
- Conducted routine patrols to identify potential hazards or security breaches.
- Responded promptly to emergencies, following established protocols for incident management.
- Collaborated with law enforcement during investigations or security-related incidents.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Provided customer service by addressing inquiries and assisting visitors with access control.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Completed incident reports to record security or loss prevention incidents.
Receptionist and Admin Support
Universal Rehabilitation Service Agency
01.2022 - 07.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Medical Office assistant
Saddleridge Physiotherapy
10.2019 - 11.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Organized patient files and streamlined operations to improve efficiency.
Education
Bachelor of Science - Physiotherapy
Baba Farid University
Ludhiana, India05-2014
Medical Office Assistant -
Bow Valley College
Calgary, ABHealth And Human Service Management -
Bow Valley College
Calgary, ABSkills
- Administrative and Clerical Support
- Patient Appointment Management
- Proficient in written and verbal communication, Multi lingual- Punjabi, Hindi and Urdu
- Quick learner
- Greeting and Seating Clients
- Thorough understanding of medical terminology and concepts
- Scheduling appointments
- Proficient in Microsoft office, Powerpoint, Outlook and Sharepoint
- Creative problem solving
- Proficient in Connect Care
- Responsible and hardworking, always willing to support co workers
- Call Answering and Routing
- Positive Attitude and Energetic
- HIPAA compliance
Certification
- Alberta Security License
- Alberta Netcare Training
Languages
English Proficient (C2), Punjabi Proficient (C2), Hindi Proficient (C2)
Availability
Full time/ Part time
Timeline
Physiotherapy Assistant
RUNDLEHORN PHYSIOTHERAPY
05.2024 - 12.2024
Administrative Clerk 4
Peter Lougheed Hospital
02.2024 - Current
Unit Clerk/Administrative 4(Casual)
Alberta Health Services
07.2022 - Current
Receptionist and Admin Support
Universal Rehabilitation Service Agency
01.2022 - 07.2022
Security Officer
GARDAWORLD
11.2021 - 04.2024
Medical Office assistant
Saddleridge Physiotherapy
10.2019 - 11.2021
Bachelor of Science - Physiotherapy
Baba Farid University
Medical Office Assistant -
Bow Valley College
Health And Human Service Management -
Bow Valley College
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