Hardeep Kaur

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Met customer call guidelines for service levels, handle time and productivity.
• Investigated and resolved customer inquiries and complaints quickly.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

● Welcoming guests with warm greetings, smiles and polite service.

● Follow the "Always Fresh" procedure to provide the best customer service experience for guests.

● Keeping record of food temperatures to ensure product quality.

● Maintain a clean work environment- follow proper hand washing procedures and sanitizing everything for guests hygiene.

● Responsible for stocking and communicating to ensure product availability at all times.

• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Upsold additional products and services to customers, increasing revenue.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Identified and resolved discrepancies and errors in customer accounts.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

• Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
• Built relationships with customers to encourage repeat business.
• Addressed customer needs and made product recommendations to increase sales.
• Performed cash, card and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.