HARDEEP KAUR
Surrey,BC
Summary
Proven security and hospitality professional with a track record of enhancing guest satisfaction at Paladin Security Vancouver. Skilled in CCTV surveillance and exceptional customer service, adept at conflict resolution and fostering inclusivity. Achieved significant improvements in safety and service standards, leveraging adaptability and comprehensive incident reporting abilities.
Overview
3
3
years of professional experience
Work History
Concierge
Armour Security
02.2023 - 01.2025
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Security Officer
Paladin Security Vancouver
03.2022 - 04.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Housekeeping Room Attendant
TROCOM BUILDING MAINTAINCE
10.2021 - 12.2022
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Education
BBA - Business
St. Lawrence College
Vancouver, BC12-2023
Skills
- Customer service
- Report writing
- Highly adaptable
- Incident reporting
- CCTV surveillance
Languages
English
Professional Working
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Concierge
Armour Security
02.2023 - 01.2025
Security Officer
Paladin Security Vancouver
03.2022 - 04.2023
Housekeeping Room Attendant
TROCOM BUILDING MAINTAINCE
10.2021 - 12.2022
BBA - Business
St. Lawrence College
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