Hardeep Kaur
Brampton,ON
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Five Guys
11.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service
Rogers
07.2022 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Warehouse Worker
Think Logistics
02.2022 - 08.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Education
Business Analysts - Business Analysis
Pures College
Toronto04.2024
Computer Diploma - Accounting Assistant
Sukh Computers
Chandigarh 12.2020
Bachelor Of Science - Science
Punjabi University
India04.2019
Skills
Customer Service
Customer Satisfaction
Reliability and punctuality
Cash Handling
Customer Complaint Resolution
Microsoft Excel proficiency
MS Excel
Languages
English
Professional Working
Timeline
Customer Service Cashier
Five Guys
11.2023 - Current
Customer Service
Rogers
07.2022 - 11.2023
Warehouse Worker
Think Logistics
02.2022 - 08.2022
Business Analysts - Business Analysis
Pures College
Computer Diploma - Accounting Assistant
Sukh Computers
Bachelor Of Science - Science
Punjabi University