Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Hardeep Kaur

Brampton,ON

Summary

Dynamic Shift Manager with a proven track record at Popeyes® Louisiana Kitchen, excelling in customer service and employee training. Expert in handling customer complaints and cash management, I significantly enhanced team performance and quality assurance through effective mentoring and decision-making. Skilled in fostering a punctual, reliable, and energetic work environment. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Shift Manager

Popeyes® Louisana Kitchen
01.2020 - Current
  • Handled customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Education

PG Diploma - Early Childhood Care And Education

Northern College
Scarbrough, Ontario
12.2020

Skills

  • Customer service focus
  • Cash Handling
  • Decision-Making
  • Employee Training
  • Punctual and Reliable
  • Complaints
  • Energetic and Enthusiastic
  • Quality Assurance
  • Staff Training and Onboarding

Languages

English
Full Professional

Certification

. A-Z Driving license with 6 month experience

. WHIMS Certificate

. CPR Level C Certificate

. Traffic Controller Certificate

. Working from Heights Certificate


Timeline

Shift Manager

Popeyes® Louisana Kitchen
01.2020 - Current

PG Diploma - Early Childhood Care And Education

Northern College

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Hardeep Kaur