Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hardeep Kaur

Brampton,ON

Summary

Dynamic leader with proven skills in staff management and customer service honed at Five Guys Burger And Fries. Excelled in employee training and problem-solving, significantly enhancing team performance and customer satisfaction. Expert in cash handling and safety awareness, achieving notable efficiency in operations.

Overview

3
3
years of professional experience

Work History

Shift Supervisor

Five Guys Burger And Fries
08.2022 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
  • Increased sales performance through effective upselling techniques and staff training initiatives.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.

Crew Member

Subway
01.2022 - 11.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.

Education

High School Diploma -

Pures College of Technology
Toronto, ON
04.2024

High School Diploma -

Sukh Computing
Chandigarh,India
12.2020

Bachelor of Science - Science

Punjabi University
India
05.2019

Skills

  • Employee Training
  • Workplace Safety
  • Staff Management
  • Customer-Oriented
  • Cash handling expertise
  • Safety awareness
  • Team Leadership
  • Problem-Solving
  • Decision-making capabilities

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional

Timeline

Shift Supervisor

Five Guys Burger And Fries
08.2022 - Current

Crew Member

Subway
01.2022 - 11.2022

High School Diploma -

Pures College of Technology

High School Diploma -

Sukh Computing

Bachelor of Science - Science

Punjabi University

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Hardeep Kaur