Hardeep Kaur
Brampton,ON
Summary
Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity.
Overview
2
2
years of professional experience
Work History
Receptionist
Sunrise Inn
Parry Sound, ON
11.2023 - 12.2023
- Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
- Updated daily log book with information about visitors entering the premises.
- Assisted with special projects assigned by management when required.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Customer Service Associate
Walmart call centre
Brampton, ON
06.2022 - 10.2023
- Reviewed account and service histories to identify trends and resolve issues.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Provided accurate quotes for requested products or services.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Addressed inquiries, resolved customer issues, and managed customer relations.
Assistant Manager
Sardar ji
Brampton, ON
10.2022 - 06.2023
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Managed customer service inquiries and complaints in a timely manner.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Completed inventory audits to identify losses and project demand.
- Communicated regularly with customers to gain insights into their needs.
- Collaborated with management on developing strategic plans for achieving business goals.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
Education
Bachelor of Hospitality and Tourism Management - Hospitality-Hotel And Restaurant
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON12-2023
Commerce And Business Administration
Delhi Public School
Bathinda,Punjab03-2020
Skills
- Regulatory Compliance
- Clerical Support
- Inbound and Outbound Calling
- Appointment Scheduling
- Team Collaboration
- Customer Support
- Guest Services
- Customer Service
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
Timeline
Receptionist
Sunrise Inn
11.2023 - 12.2023
Assistant Manager
Sardar ji
10.2022 - 06.2023
Customer Service Associate
Walmart call centre
06.2022 - 10.2023
Bachelor of Hospitality and Tourism Management - Hospitality-Hotel And Restaurant
Cambrian College of Applied Arts And Technology
Commerce And Business Administration
Delhi Public School
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