Hardeep Kaur
Abbotsford,BC
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Walmart
10.2019 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Cook
GO GRILL RESTAURANT
11.2020 - 08.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Warehouse Packer
CHAMPS MUSHROOM
06.2019 - 11.2019
- Packed, weighed and shipped items per customer specifications.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Operated tape machines, scales and label printers to package items correctly.
Education
Associate of Arts -
University of Fraser Valley
Abbotsford, BC12.2020
Skills
- Customer Experience Management
- Leading Team Meetings
- Negotiation Expert
- Maximizing Coverage
Timeline
Cook
GO GRILL RESTAURANT
11.2020 - 08.2022
Customer Service Manager
Walmart
10.2019 - Current
Warehouse Packer
CHAMPS MUSHROOM
06.2019 - 11.2019
Associate of Arts -
University of Fraser Valley