HARDEEP JAGPAL
Surrey,Canada
Summary
Senior Pharmacy Assistant with more than 19 years of experience at Safeway Pharmacy in Surrey, British Columbia. Experienced in prescription entry and processing, communicating with doctors' offices, Kroll, blister packs, PharmaCare and third-party insurance adjudication, inventory management, and patient service in a busy community pharmacy. Over the years, I have taken on more senior responsibilities, including handling more complex pharmacy issues and training new staff. I also work as a Flight Attendant with Air Canada, where following strict procedures, working as part of a team, and remaining calm under pressure are essential.
Overview
20
20
years of professional experience
Work History
Pharmacy Assistant
Safeway Pharmacy
Surrey, Canada
01.2007 - Current
- Processed PharmaCare and private third-party insurance claims, adjudicating and resolving rejected claims to ensure patient access to medications.
- Enter new prescriptions, prescription changes, and refill information into Kroll from paper prescriptions and faxes.
- Process prescription refills and assist patients at the pharmacy counter and by telephone with prescription-related questions and requests.
- Prepared prescriptions by counting medications, printing labels, and packaging prescriptions.
- Contact doctors' offices by fax and telephone when prescriptions require clarification or additional information.
- Address complex pharmacy and patient issues with experience and judgment that require experience and judgment, referring clinical questions to the pharmacist when appropriate.
- Trained new pharmacy assistants on Kroll and pharmacy procedures, enhancing team efficiency and ensuring adherence to daily workflow.
Flight Attendant
Air Canada
Richmond, Canada
01.2021 - 11.2025
- Follow detailed safety, security, and operational procedures on every flight, with a strong focus on consistency and attention to detail.
- Respond calmly and professionally to medical situations, emergencies, passenger concerns, and other unexpected events while following established procedures.
- Collaborated with diverse passengers, addressing needs of those who are tired, anxious, frustrated, or upset.
- Managed difficult situations, complaints, and conflicts while upholding calm and respectful demeanor.
- Ensured clear communication with passengers and crew, accurately relaying important information.
- Work with passengers from many different backgrounds, including people who may be tired, anxious, frustrated, or upset.
Education
Pharmacy Technician -
Vancouver Career College
Bachelor of Arts -
Meera Girls College
Certificate of Demonstrated Proficiency -
Air Canada Flight Attendant Training Program
Languages
- English
- Punjabi
- Hindi
Timeline
Flight Attendant
Air Canada
01.2021 - 11.2025
Pharmacy Assistant
Safeway Pharmacy
01.2007 - Current
Pharmacy Technician -
Vancouver Career College
Bachelor of Arts -
Meera Girls College
Certificate of Demonstrated Proficiency -
Air Canada Flight Attendant Training Program