Summary
Overview
Work History
Education
Skills
Custom
References
Timeline
Generic

Hardayjot Singh Khera

Mississauga

Summary

Resourceful professional in emergency response coordination, recognized for high productivity and efficient task completion. Skilled in rapid decision making, clear communication, and advanced logistical planning. Excel at prioritizing tasks under pressure, managing complex schedules, and navigating challenging scenarios with calmness and resilience. Ready to leverage problem-solving skills and teamwork to excel in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Dispatch Assistant

LINFOX
Melbourne
02.2023 - 12.2024
  • Communicated effectively with suppliers and vendors to ensure prompt availability of materials needed for dispatch operations.
  • Prepared manifests and other relevant paperwork for driver pickups and deliveries.
  • Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
  • Investigated and resolved customer and vendor issues to retain business.
  • Resolved conflicts that arose during transportation activities such as late arrivals or damaged goods.
  • Managed client databases containing contact information, order histories, payment details.
  • Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.

Roadside Assistance Technician

RACV
Melbourne
07.2020 - 12.2022
  • Assisted in training new agents on company protocols and customer service excellence.
  • Educated customers on safety protocols while waiting for roadside assistance.
  • Ensured customer satisfaction through follow-up calls post-service completion.
  • Provided excellent customer service by responding promptly to requests for assistance.
  • Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
  • Provided accurate ETA updates to customers waiting for service.
  • Advised customers on proper care of their vehicles in order to prevent future breakdowns or malfunctions.
  • Assisted customers with jump starts, tire changes, lockouts, fuel delivery, and other roadside assistance services.

Automotive Technician

Modern Car
Melbourne
02.2018 - 06.2020
  • Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
  • Kept team in compliance with shop and manufacturer specifications for repairs and maintenance services.
  • Identified recurring problems reported by customers in order to develop solutions that prevent future occurrences.
  • Inspected vehicle engines and other components to identify potential issues.
  • Communicated effectively with customers about repair progress and costs involved.

Education

Diploma - Automotive Technology

North Melbourne College
Melbourne, Victoria, Australia
04-2019

Certificate IV - Light Vehicle Mechanic

Australian Education Academy
Melbourne, Victoria, Australia
08-2018

Certificate III - Light Vehicle Mechanics

Australian Education Academy
Melbourne, Victoria, Australia
06-2017

Skills

  • Dispatch operations
  • Customer communication
  • Conflict resolution
  • Safety protocols
  • Problem solving
  • Technical troubleshooting
  • Database management
  • Follow-up procedures
  • Logistics management
  • Radio communication
  • Verbal communication
  • Reliability
  • Call handling
  • Multitasking Abilities
  • Problem-solving abilities

Custom

  • WILLING TO RELOCATE

References

References available upon request.

Timeline

Dispatch Assistant

LINFOX
02.2023 - 12.2024

Roadside Assistance Technician

RACV
07.2020 - 12.2022

Automotive Technician

Modern Car
02.2018 - 06.2020

Diploma - Automotive Technology

North Melbourne College

Certificate IV - Light Vehicle Mechanic

Australian Education Academy

Certificate III - Light Vehicle Mechanics

Australian Education Academy

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Hardayjot Singh Khera