Summary
Overview
Work History
Education
Skills
Languages
Hiking, swimming, travel
Timeline
Generic

Harassen Lutchmanen

Calgary,AB

Summary

Bilingual Network Engineer offering 5-years background in network troubleshooting and implementation. Confident and knowledgeable of multimedia systems, data storage and encryption devices. Creates support and training documentation that supports employee knowledge base. Ready to accept new challenges.

Overview

10
10
years of professional experience

Work History

TSC Network Engineer

Orange Business Ltd
07.2022 - 01.2024
  • Great customer experience shown with clients.
  • Good communication skills acquired with colleagues during presentation or during meetings with clients.
  • Provided complete end-to-end engineering and installation of route-based IP network solutions.
  • Performed troubleshooting for Juniper, Cisco, and packet analysis.
  • Provided network support services for devices such as hubs, bridges, routers, and other hardware.
  • Managed, tracked, and coordinated problem resolution and escalation processes.
  • Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
  • Provided detailed network diagrams and procedural guidelines.
  • Maintain document repository (Wiki/Plazza) to ensure knowledge sharing across the team and enable best practice.
  • Deliver training to Level 1 (Specialist) technician on network related topics, technical topics, and knowledge sharing.
  • Provide L2 support for technicians and help resolve issues on customer's network environment or backbone.
  • Participate in calls and provide root cause analysis for improvement of future installation/migrations.
  • Identify problems, analyze their cause, propose solutions/ temporary ones, and implement suitable action plans.
  • Troubleshoot and resolve incidents escalated from the Level 1 and ensure Client satisfaction.
  • Provide Solution for recurring cases as well as corrective action plan to the owner of the project. Modification (adds voice channels for BTIP, upgrade of lines (e.g., change from 1M to 2M/8M), etc.) Migration (change of router, addressing plan, router command, etc.)
  • Termination (Transition of the new router and deletion of the old router, update SI) Orange Restricted Deal with simple and complex changes as well as incidents from time to time.
  • Email follow-up in case of error, late file, question on incomplete product, etc
  • Managed, tracked, and coordinated problem resolution and escalation processes.
  • Performed troubleshooting for Juniper, Cisco, and packet analysis.
  • Provided network support services for devices such as hubs, bridges, routers, and other hardware.
  • Troubleshot complex multi-vendor network service provider issues.
  • Provided complete end-to-end engineering and installation of route-based IP network solutions.

DHD Specialist

Orange Business Ltd
08.2019 - 07.2022
  • Responsible for activation of service for Enterprise Customers network solutions with troubleshooting and resolving in case of issues.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Followed all company policies and procedures to deliver quality work.
  • Great customer experience shown with my clients.
  • Good communication skills acquired during my time. With colleagues during presentation or during meetings with clients.
  • Contribute to an inclusive environment through respecting each others’ differences and having the curiosity to learn.

Junior Software Developer

Tylers Ltd
06.2018 - 03.2019
  • Responsible for developing software or website for our clients
  • Had currently worked in a Business Intelligence application for a government field.
  • Great customer experience shown with my clients.
  • Good communication skills acquired during my time. With colleagues during presentation or during meetings with clients.
  • Contribute to an inclusive environment through respecting each others’ differences and having the curiosity to learn.

Trainee

Dragon Electronics Ltd
06.2017 - 06.2018
  • Responsible for development of a Web & Mobile Application.

Tele Agent

Euro Crm Ltd
01.2014 - 01.2015
  • After sales services (SAV)
  • Customer Services
  • Bilingual

Education

Cisco Certified Network Associate Routing and Switching (CCNA) -

The Professional Learning Centre (TPLC)
Mauritius
02.2020

Bsc Hons Computing -

Rushmore Business School
Mauritius
05.2019

Advanced Diploma -

The Professional Learning Centre (TPLC)
Mauritius
03.2018

Diploma -

The Professional Learning Centre (TPLC)
Mauritius
01.2017

Skills

  • Good Communication
  • Dynamic
  • Team Spirit
  • Technical Troubleshooting
  • Performance Improvement
  • User Support
  • VLAN aggregation
  • Technical Support
  • Microsoft Office proficiency
  • Layer-2/3 protocols
  • Network configuration
  • Critical Thinking
  • Computer Proficiency
  • Customer Service

Languages

French
Native or Bilingual
English
Professional Working

Hiking, swimming, travel

Hiking in the nature helps me to fill up my energy and changes my mood. Swimming helps my mind to be peaceful and travelling makes me discover new places, new cultures and new food. 

Timeline

TSC Network Engineer

Orange Business Ltd
07.2022 - 01.2024

DHD Specialist

Orange Business Ltd
08.2019 - 07.2022

Junior Software Developer

Tylers Ltd
06.2018 - 03.2019

Trainee

Dragon Electronics Ltd
06.2017 - 06.2018

Tele Agent

Euro Crm Ltd
01.2014 - 01.2015

Cisco Certified Network Associate Routing and Switching (CCNA) -

The Professional Learning Centre (TPLC)

Bsc Hons Computing -

Rushmore Business School

Advanced Diploma -

The Professional Learning Centre (TPLC)

Diploma -

The Professional Learning Centre (TPLC)

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Harassen Lutchmanen