Haran Adhyanth Sivaprakasam Senthil Kumar
Montréal,QC
Summary
Proven leader and adept communicator, I significantly enhanced team productivity and customer satisfaction at Mandy's Gourmet Salads. Skilled in coaching and inventory management, I fostered a positive work environment, seamlessly integrating problem-solving and organizational skills to exceed performance targets and ensure operational excellence.
Overview
3
3
years of professional experience
Work History
Team Captain
Mandy's Gourmet Salads
Montreal, QC
03.2022 - Current
- Lead daily operations, prioritize tasks, and delegate responsibilities to optimize team efficiency.
- Train and mentor staff on efficient techniques, ensuring high productivity and quality standards.
- Oversee service operations, manage supply orders, and ensure seamless and efficient workflows.
- Foster a positive and collaborative work environment to enhance team morale and performance.
- Ensure smooth shift transitions by maintaining a clean and well-prepared workspace for the incoming team captain.
- Effectively handle high-pressure situations, maintaining calm and ensuring service continuity.
- Demonstrate strong decision-making skills to address and resolve operational challenges swiftly.
Customer Service Representative
Marche Adonis
Montreal, QC
09.2021 - 03.2022
- Maintained exceptional customer satisfaction by
delivering prompt, friendly, and knowledgeable service, and addressing customer needs and concerns. - Demonstrated a strong understanding of meat products
and their preparation, providing customers with
personalized recommendations and expert advice. - Collaborated effectively with butchers and other team
members to ensure that the department is well-stocked, clean, and organized, contributing to increased sales and
profitability. - Consistently achieved or exceeded performance targets,
including sales goals, customer satisfaction ratings, and
other key performance indicators, resulting in improved
departmental performance.
Education
Master of Science - Electrical And Computer Engineering
Concordia University
Montreal, QC09.2023
Bachelor of Science - Electronics And Communication Engineering
Madras Institute Of Technology
Tamil Nadu , India04.2020
Skills
- Leadership
- Time Management
- Decision-Making
- Communication
- Coaching and Training
- Organizational Skills
- Problem-Solving
- Interpersonal Skills
- Adaptability
- Attention to Detail
- Multitasking
- Sanitation and Safety
Languages
English
Full Professional
Tamil
Native or Bilingual
French
Limited Working
REFERENCES
1. Matthew Lee
- Job Title: BOH Trainer
- Company: Mandy's Gourmet Salads
- Relationship: Colleague
- Phone: (514)-578-5867
- Email: matt@mandys.ca
2. Joshua Kozub
- Job Title: General Manager
- Company: Mandy's Gourmet Salads
- Relationship: Colleague
- Phone: (514)-967-3753
- Email: josh@mandys.ca
Timeline
Team Captain
Mandy's Gourmet Salads
03.2022 - Current
Customer Service Representative
Marche Adonis
09.2021 - 03.2022
Master of Science - Electrical And Computer Engineering
Concordia University
Bachelor of Science - Electronics And Communication Engineering
Madras Institute Of Technology