Harakaranbir (Karan) Ghuman
Burnaby,BC
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Also, Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager
Mr. Lube
01.2011 - Current
- 8+ Years Experience in Management Role.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
Server
Handi Restaurant
07.2008 - 01.2011
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Education
Associate of Arts - Administrative Business Management
Douglas College
New Westminster, BC04.2015
High School Diploma -
David Thompson Secondary School
Vancouver, BC06.2011
Skills
- Time Management
- Social Media Platforms
- Managing Cash Register
- Project Management
- Managing Operations and Efficiency
- Managing Employee Relations
- Timelines and Milestones
- Job Assignments
- Employee Training
- Budgeting and Cost Control
- Schedule Preparation
- Coaching and Mentoring
Accomplishments
- Achieved Manager of the Year Award in 2020 and 2021, by completing and over achieving the company's Budget Targets with accuracy and efficiency.
- Resolved product issue through consumer testing.
Certification
- Class 5 Driver License
- Level 1 First Aid Certification
- TIA Certified Technician
- Manager Certification (Mr. Lube Canada)
Timeline
Manager
Mr. Lube
01.2011 - Current
Server
Handi Restaurant
07.2008 - 01.2011
Associate of Arts - Administrative Business Management
Douglas College
High School Diploma -
David Thompson Secondary School
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