HAPPY SHARMA
Brampton,Ontario
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Circle K ESSO
03.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Trained staff on operating procedures and company services.
- Cross-trained and provided backup support for organizational leadership.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Customer Service Representative
CIRCLE K ESSO
12.2022 - 03.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded proactively and positively to rapid change.
Education
Associate of Science - Exercise Science And Lifestyle Management
Humber College
Toronto, ON08.2023
Bachelor of Science - Physical Education
KURUKSHETRA UNVERSITY
INDIA ,HARYANA, KURUKSHETRA05.2020
Skills
- Sales Expertise
- Microsoft Word
- Account Management
- Staff Training
- Microsoft PowerPoint
- Customer Relations
- Report Preparation
- Order Fulfillment
- Retail Materials Management
- Store Maintenance
- Money Handling Abilities
Timeline
Customer Service Representative
Circle K ESSO
03.2023 - Current
Customer Service Representative
CIRCLE K ESSO
12.2022 - 03.2024
Associate of Science - Exercise Science And Lifestyle Management
Humber College
Bachelor of Science - Physical Education
KURUKSHETRA UNVERSITY
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