HAPPINESS IBHADE OGALA
Sudbury,Ontario
Summary
Customer-focused and results-driven professional with extensive experience in banking and customer service. Proven ability to build strong client relationships, process transactions accurately, and contribute to branch sales targets. Adept at using technology to enhance customer experiences and promote digital banking solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Head of Operations
Access Bank
Nigeria , Nigeria
2022.01 - 2024.07
- Provided leadership, mentorship, and guidance to team members in order to foster a collaborative work environment.
- Evaluated current systems and processes to determine if they are meeting organizational goals.
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Developed long-term strategies for improving operational efficiency while maintaining high quality service levels.
- Developed and maintained strong relationships with customers by understanding their needs and providing tailored solutions.
- Oversaw and ensured accurate processing of financial transactions, improving efficiency and customer satisfaction.
- Contributed to branch targets by identifying sales opportunities and implementing strategies to meet revenue goals.
- Promoted and guided the use of digital banking tools, enhancing customer engagement and experience.
- Provided high-quality service by proactively discovering and addressing customer needs.
Customer Care Representative
Access Bank
Nigeria , Nigeria
2018.11 - 2020.11
- Built and nurtured relationships with clients through professional, friendly service and effective issue resolution.
- Identified and acted on sales opportunities, contributing to branch performance and customer satisfaction.
- Assisted customers with mobile banking applications and digital tools, enhancing their banking experience.
- Identified opportunities to upsell additional services when appropriate.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Performed administrative duties such as filing paperwork, maintaining records, updating databases.
- Escalated unresolved issues requiring further investigation or specialized expertise.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Built sustainable relationships of trust through open communication with customers.
Education
Some College (No Degree) - Banking And Finance
Access Bank School Of Banking
Lagos, Nigeria2024-12
Bsc Human Physiology -
Ambrose Alli University
Edo State, Nigeria10.2014
Marketing Management - Digital -
Cambrian College of Applied Arts and Technology
Greater Sudbury, OntarioSkills
- Professional Communication
- Channel Management
- Analytical Skills
- Audience Understanding
- Strategic Thinking
- Crisis Communication
- Team Collaboration
- Sales and Target Achievement
- Customer Service Management
- Performance Improvement
Certification
- Associateship of The Chartered Institute of Bankers (ACIB).
PROFESSIONAL MEMBERSHIP
- Associate Member- Chartered Institute of Bankers of Nigeria (CIBN)
Timeline
Head of Operations
Access Bank
2022.01 - 2024.07
Customer Care Representative
Access Bank
2018.11 - 2020.11
Some College (No Degree) - Banking And Finance
Access Bank School Of Banking
Bsc Human Physiology -
Ambrose Alli University
Marketing Management - Digital -
Cambrian College of Applied Arts and Technology
- Associateship of The Chartered Institute of Bankers (ACIB).
Similar Profiles
Onyeka Herbert MuonekeOnyeka Herbert Muoneke
Transaction Officer at ACCESS BANKTransaction Officer at ACCESS BANK
GUELORD TSHAMALA KABASELEGUELORD TSHAMALA KABASELE
Administratif Chargé Delapaie at Access BankAdministratif Chargé Delapaie at Access Bank
Agnes Ntandwe MumbaAgnes Ntandwe Mumba
Bank Teller at Access BankBank Teller at Access Bank