HAPPINESS LUABA
Brampton,ON
Summary
Professional Back Office experience with excellent interpersonal skills and extensive customer service and sales experience. Team-oriented proficient in time-management and improving efficiency.
Overview
3
3
years of professional experience
Work History
Call Center / Back Office
International Financial Data Services (IFDS)
09.2023 - 07.2024
- emails,Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Maintained up-to-date knowledge of industry regulations, supporting the company in compliance efforts.
- Assisted in the preparation of comprehensive financial reports, enabling informed decision-making by senior management.
- Maintained detailed records of all customer interactions, ensuring accurate documentation of resolutions for future reference.
- Translated official documents from French (Quebec) to English, ensuring accuracy and cultural relevance.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Front Desk Receptionist
Camilla Care Community
06.2023 - 09.2023
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages
- Explained policies and procedures to visitors
- Protected clients' rights by maintaining confidentiality of personal information
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel
- Transmitted information or documents to customers through email, mailings or facsimile machine.
Front desk receptionist
Village of Arbor Trails
02.2022 - 12.2022
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages
- Signed for packages, recorded deliveries and distributed to personnel
- Scheduled appointments and maintained and updated appointment calendars
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel
- Transmitted information or documents to customers through email, mailings or facsimile machine
- Investigated and analyzed client complaints to identify and resolve issues.
Front desk
Redeemer University Athletic Center
09.2021 - 03.2022
- Handled payment processing and provided customers with receipts and proper bills and change
- Received incoming calls and coordinated with staff to fulfill customer requests
- Explained policies and procedures to visitors
- Scheduled appointments and maintained and updated appointment calendars
- Scheduled space or equipment for special programs, meetings and conferences.
Education
Bachelor of Science - Accounting And Finance
Sheridan College
Mississauga, ON08.2028
High School Diploma -
Pere-Rene De Gallinee (OSSD Bilingual)
Cambridge, ON06.2021
Skills
- Skilled in Microsoft office
- Document translation (English and French)
- Data entry expertise
- Spreadsheet Creation
- Documentation and Recordkeeping
- Database Maintenance
- Customer Service
- Front Office Management
- File Organization
- Report Generation
- Inbound and Outbound Calling
- Multi-Task Management
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Call Center / Back Office
International Financial Data Services (IFDS)
09.2023 - 07.2024
Front Desk Receptionist
Camilla Care Community
06.2023 - 09.2023
Front desk receptionist
Village of Arbor Trails
02.2022 - 12.2022
Front desk
Redeemer University Athletic Center
09.2021 - 03.2022
Bachelor of Science - Accounting And Finance
Sheridan College
High School Diploma -
Pere-Rene De Gallinee (OSSD Bilingual)
Similar Profiles
Nandish ShuklaNandish Shukla
Client Operations Specialist (Operations Team) at IFDS (International Financial Data Services)Client Operations Specialist (Operations Team) at IFDS (International Financial Data Services)
Lane SmoutLane Smout
Team Lead – International Operations at IFDSTeam Lead – International Operations at IFDS
Princess GerezPrincess Gerez
Financial Reporting Analyst at International Financial Data ServicesFinancial Reporting Analyst at International Financial Data Services
Mario GravaMario Grava
Dispatch Manager at BBS Building ServicesDispatch Manager at BBS Building Services
Ayesha AdnanAyesha Adnan
Cyber Security Analyst Co-op at RBCCyber Security Analyst Co-op at RBC