HAPPINESS LUABA
Brampton,ON
Summary
Professional Back Office experience with excellent interpersonal skills and extensive customer service and sales experience. Team-oriented proficient in time-management and improving efficiency.
Overview
3
3
years of professional experience
Work History
Call Center / Back Office
International Financial Data Services (IFDS)
09.2023 - 07.2024
- emails,Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Maintained up-to-date knowledge of industry regulations, supporting the company in compliance efforts.
- Assisted in the preparation of comprehensive financial reports, enabling informed decision-making by senior management.
- Maintained detailed records of all customer interactions, ensuring accurate documentation of resolutions for future reference.
- Translated official documents from French (Quebec) to English, ensuring accuracy and cultural relevance.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Front Desk Receptionist
Camilla Care Community
06.2023 - 09.2023
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages
- Explained policies and procedures to visitors
- Protected clients' rights by maintaining confidentiality of personal information
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel
- Transmitted information or documents to customers through email, mailings or facsimile machine.
Front desk receptionist
Village of Arbor Trails
02.2022 - 12.2022
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages
- Signed for packages, recorded deliveries and distributed to personnel
- Scheduled appointments and maintained and updated appointment calendars
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel
- Transmitted information or documents to customers through email, mailings or facsimile machine
- Investigated and analyzed client complaints to identify and resolve issues.
Front desk
Redeemer University Athletic Center
09.2021 - 03.2022
- Handled payment processing and provided customers with receipts and proper bills and change
- Received incoming calls and coordinated with staff to fulfill customer requests
- Explained policies and procedures to visitors
- Scheduled appointments and maintained and updated appointment calendars
- Scheduled space or equipment for special programs, meetings and conferences.
Education
Bachelor of Science - Accounting And Finance
Sheridan College
Mississauga, ON08.2028
High School Diploma -
Pere-Rene De Gallinee (OSSD Bilingual)
Cambridge, ON06.2021
Skills
- Skilled in Microsoft office
- Document translation (English and French)
- Data entry expertise
- Spreadsheet Creation
- Documentation and Recordkeeping
- Database Maintenance
- Customer Service
- Front Office Management
- File Organization
- Report Generation
- Inbound and Outbound Calling
- Multi-Task Management
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Call Center / Back Office
International Financial Data Services (IFDS)
09.2023 - 07.2024
Front Desk Receptionist
Camilla Care Community
06.2023 - 09.2023
Front desk receptionist
Village of Arbor Trails
02.2022 - 12.2022
Front desk
Redeemer University Athletic Center
09.2021 - 03.2022
Bachelor of Science - Accounting And Finance
Sheridan College
High School Diploma -
Pere-Rene De Gallinee (OSSD Bilingual)
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