Happiness Daniel Chilima
Victoria,Canada
Summary
Experienced in providing frontline support and assisting drivers with dispatch solutions. Adept at assigning work to operators by applying various contractual spare board rules for VTC, LTC, and National Safety Code regulations. Skilled Transit Operator exercising analytical skills to allocate various types of buses for all routes, providing excellent customer service with a passion for continuous improvement and implementing effective solutions. Recognized as a tech-savvy innovator with hands-on experience in emerging technologies.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Dispatcher and Administration Clerical
Saanich Schools Transportation Department
Victoria, BC
06.2022 - 07.2025
- Demonstrated expertise in overseeing office environments, focusing on dispatch responsibilities.
- Managed scheduling logistics for over 400 employees in time-sensitive roles.
- Coordinated scheduling for over 400 staff members for AM pullout, optimizing workforce efficiency.
- Possess extensive knowledge of the Greater Victoria region.
- Used PPM tools.
- Utilized VTC, LTC, and National Safety Code rules to manage operator assignments.
Dispatch and Customer Service
BOYD Automotive
Victoria, BC
06.2020 - 06.2022
- Delivered outstanding customer service
- Demonstrated proficiency in utilizing spreadsheets and database software.
- Adapted to diverse shift schedules.
Patient Client Care and Data Entry
Medical Service Plan -MAXIMUS
Victoria, BC
07.2017 - 06.2020
- Scheduled callbacks to ensure issues were resolved on time.
- Managed critical problems to achieve swift resolutions.
- Oversaw ticket assignments and escalated critical issues to ensure timely resolutions.
- Provided outstanding customer service to elevate experiences for customers, clinicians, and patients.
- Maintained up-to-date knowledge of system information.
- Educated Clinician Clients and Prospects on optimal application of various technologies
Customer Service and Loyalty Care
ROGERS Former SHAW CABLE
Victoria
09.2013 - 07.2017
- Demonstrated strong verbal and written communication abilities.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
Education
BBA - Administration,Sales, Digital Marketing Practicum
Sprott Shaw College
Victoria, BC07.2022
No Degree - Data Visualization
Light House Labs
Victoria,BC -Virtual05.2021
Bachelor of Business Administration And Management - Supervision,Leadership,Computer Studies
Grant MacEwan University
Edmonton,AB04.2015
Skills
- Customer service
- Problem-solving
- Time management
- Multitasking
- Computer skills
- Critical thinking
Languages
English
Native or Bilingual
Russian
Limited Working
Certification
FOIPP
Freedom of Information and Protect Personal Data
Data Analysis and Visualization.
Timeline
Dispatcher and Administration Clerical
Saanich Schools Transportation Department
06.2022 - 07.2025
Dispatch and Customer Service
BOYD Automotive
06.2020 - 06.2022
Patient Client Care and Data Entry
Medical Service Plan -MAXIMUS
07.2017 - 06.2020
Customer Service and Loyalty Care
ROGERS Former SHAW CABLE
09.2013 - 07.2017
BBA - Administration,Sales, Digital Marketing Practicum
Sprott Shaw College
No Degree - Data Visualization
Light House Labs
Bachelor of Business Administration And Management - Supervision,Leadership,Computer Studies
Grant MacEwan University