Happiness Daniel Chilima
Cloverdale,Victoria,Canada
Summary
Strives in a dynamic fast-paced roles that require creative problem-solving, multitasking, and a commitment to fostering a positive office culture.
Experienced in
Organized Office Administrator with background in managing business operations and streamlining processes. Strengths include multitasking, problem-solving, and maintaining efficiency in fast-paced environments. Previous roles demonstrate strong leadership skills, the ability to improve workflows, and a commitment to promoting team cooperation.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Dispatch and Transportation Operations and Clerical
Saanich School District 63
Saanichton, BC
06.2024 - 05.2025
- First point of contact for clients and employees, answering incoming calls, scheduling service work, servicing, and checking recalls, resulting in a 30% increase in customer service satisfaction.
- Maintained working relationship with customers and the team while providing exceptional Office Environment
- Coordinate with IT to ensure
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Updated and maintained databases with current information.
- Worked effectively in team environments to make the workplace more productive.
- Managed inventory and supplies to ensure materials were available when needed.
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Working experience with Sage 50 and l familiarity with bookkeeping.
- International shipping and receiving
Executive Assistant
THE BOYD GROUP
Saanichton, BC
09.2021 - 06.2024
- Oversaw inventory control processes ensuring availability of supplies at all times.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Managed daily invoices, reports and proposals.
- Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
- Facilitated communication between different departments within organization.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Coordinated multiple schedules using online calendaring system.
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
- Managed inventory and supplies to ensure materials were available when needed.
- Identified needs of customers promptly and efficiently.
Administration Clerk Data Entry
MSP Maximus
Victoria, BC
09.2020 - 09.2021
- Assisted with the preparation of presentations, reports and other administrative tasks as requested.
- Answered multi-line telephone system and routed calls to appropriate personnel,data entry 50 plus wpm
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Reviewed invoices for accuracy prior to submitting them for payment approval.
- Fielded telephone calls and offered prompt, detailed answers to meet requests.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Copied, sorted and filed records of office activities and business transactions.
- Troubleshot office equipment, computer hardware and software issues.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Updated databases with new customer information or changes to existing accounts.
B2B Sales Representative and Account Management
Shaw Cable Systems
Edmonton, AB
04.2016 - 12.2018
- Prepared sales presentations, proposals, contracts and other documents for customers.
- Generated reports using data analysis tools such as Excel spreadsheets or Salesforce software.
- Recognized security risks to properly handle situations.
- Assisted in developing annual sales plans that included goals, objectives and strategies for achieving success.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Administration and Sales
AccessSMT (Shanahan's | McGregor & Thompson Ltd.)
Victoria, BC
06.2013 - 07.2016
- Exceeded customer satisfaction by finding creative solutions to problems.
- Operated a variety of machinery and tools safely and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Updated and maintained databases with current information.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Data Analysis for Business - Data Analysis and Visualization
Lighthouse Labs
Vancouver, BC07.2022
Business Administration and Digital Marketing - Marketing and Sales
SprottShaw Career College
Victoria, BC09.2021
BBA - International Bussiness SupplyChain Managemwnt
Grant McEwan University
Edmonton, AB09.2013
Skills
- Customer service
- Account Management
- Filing
- Organizational skills
- Supports administration
- Presentation Skills
- Computer Literacy
- Data entry
- Document management
- Repair order processing
- Claims processing
- MS Office
- Time management
- Communication skills
- Team collaboration
- Supervision and leadership
- Good Telephone Etiquette
- Flexible and adaptable
- Project planning
- Attention to detail
- Self-Directed
- Leadership
- Efficient in Google
- Experience with Sage 50, or general familiarity with bookkeeping principles
- Experience with international shipping and forwarding
- Excellent organizational
- Document preparation
- Client relationship management
- Software proficiency
- Meeting coordination
- Social perceptiveness
- Dependable and responsible
- Computer skills
- Scheduling appointments
- Experience using Google Workspace tools Gmail, Google Calendar, scheduling, and collaboration
- Experience with Sage 50 or general familiarity with bookkeeping principles
- Experience with international shipping
- Time management skills with a proven abilty ability to work independently and focus for a long time
- Can lift up to 50 lbs
Certification
- Diploma in Administration and Digital Marketing, 07/21 - Present
- Business Management, 10/09 - 04/13
Additional Information
Data Analysis from LightHouse Labs
Languages
- English
- Russian
- Swahili
Personal Information
Willing To Relocate: Anywhere
Timeline
Dispatch and Transportation Operations and Clerical
Saanich School District 63
06.2024 - 05.2025
Executive Assistant
THE BOYD GROUP
09.2021 - 06.2024
Administration Clerk Data Entry
MSP Maximus
09.2020 - 09.2021
B2B Sales Representative and Account Management
Shaw Cable Systems
04.2016 - 12.2018
Administration and Sales
AccessSMT (Shanahan's | McGregor & Thompson Ltd.)
06.2013 - 07.2016
Data Analysis for Business - Data Analysis and Visualization
Lighthouse Labs
Business Administration and Digital Marketing - Marketing and Sales
SprottShaw Career College
BBA - International Bussiness SupplyChain Managemwnt
Grant McEwan University