Summary
Overview
Work History
Education
Skills
Timeline
Generic

HAPPINESS ALUMONA

GREATER SUDBURY,Ontario

Summary

Results-driven Data Entry Clerk with extensive database management expertise. Proven history of successful error detection and correction. Experienced Data Entry Clerk with 3 years of success developing and maintaining databases. Certified in 10-key coupled with exceptional talents in creating organizational and filing systems. Resourceful and meticulous individual with reputation for improving office productivity. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

12
12
years of professional experience

Work History

Data Entry Clerk

SPACE SAVER SOLUTIONS (BMO BANK)
Greater Sudbury, ON
01.2024 - Current
  • Created spreadsheets to track data entries.
  • Provided support to management staff in regards to data entry processes.
  • Translated written documentation and notes into emails and other types of correspondence.
  • Scanned and stored files and records electronically to reduce paper files and secure data.
  • Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
  • Reviewed and updated account information in company computer system.
  • Followed up on pending tasks until completion.
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Checked source documents against entered data to ensure accuracy.
  • Identified discrepancies between source documents and entered data.
  • Contacted customers via phone or email to address data inquiries.
  • Operated various office equipment such as scanners, printers. when required.
  • Located information contained in files to meet requests by supervisors and other departments.
  • Entered data into spreadsheets, documents and databases with high accuracy rate.
  • Organized and filed data in appropriate locations for easy access to essential information.
  • Updated existing records with new or revised information as needed.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Customer Service Representative

UNITED BANK FOR AFRICAN (UBA)
LAGOS, NIGERIA
03.2012 - 09.2023
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Education

Master of Arts - Maritime Studies

UNIVERISTY OF LAGOS
NIGERIA
02-2019

Bachelor of Arts - Accounting

FEDERAL POLYTECHNIC BIAD
NIGERIA
12-2008

Skills

  • Certified in 10-Key
  • Error Identification
  • Proofreading
  • File Management
  • Advanced Clerical Knowledge
  • Filing and Data Archiving
  • Word Processing
  • Data Accuracy
  • Document Preparation
  • Document Processing
  • Administrative Support Specialist
  • Invoice Processing
  • Mail Handling
  • Document Scanning
  • Customer Relationship Management
  • Information Storage
  • Office Administration
  • Excellent Communication Skills
  • Administrative Support
  • Customer Service-Oriented
  • Multi-Line Phone Proficiency

Timeline

Data Entry Clerk

SPACE SAVER SOLUTIONS (BMO BANK)
01.2024 - Current

Customer Service Representative

UNITED BANK FOR AFRICAN (UBA)
03.2012 - 09.2023

Master of Arts - Maritime Studies

UNIVERISTY OF LAGOS

Bachelor of Arts - Accounting

FEDERAL POLYTECHNIC BIAD

Similar Profiles

CREATE PROFILE
HAPPINESS ALUMONA