Happandeep Sidhu
Winnipeg,MB
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
6
6
years of professional experience
Work History
Operations Supervisor
The Brick
09.2021 - Current
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices
- Motivated and trained employees to maximize team productivity
- Analyzed department metrics and performance and reported findings to management
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness
- Compiled training materials for new employees and tracked skill development
- Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets
- Managed internal operational standards and productivity targets
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships
- Tracked company equipment, tools and technology to manage inventory
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions
Security Guard
SK Security
03.2021 - 02.2022
- To prioritize protection of people, property, and assets - Control access to establishments, operate security control room equipment and patrol assigned areas to guard against theft. Performed patrols throughout multi-storey buildings for increased security.
Customer Service
The Brick
02.2020 - 08.2021
- Greet and acknowledge all customers in friendly professional manner
- Provide quick, responsive customer service while being attentive to detail
- Respond to inbound telephone inquiries and multitasking with assisting customers
- Meeting deadlines and organizational skills i.e., organized sales floor and stockroom area before closing time
- Led store to win major marketing events throughout company on national level by being on top in velocity contests
- Successfully became first employee of store to win team member of month award 4 times in row and won Operations Team member of year during first year of employment
Amazon – Fulfillment Associate
Picking Department
09.2018 - 01.2020
- Processing, packaging and shipping orders accurately
- Ensuring that stocks and inventory are well organized and maintained
- Examining and inspecting products for defects and damages
- Following state health and safety regulations and practices
- Actively participating and contributing ideas on ways to improve and/or optimize warehousing procedures
- Started to get recognition in short span of time for highest productivity while keeping quality errors to zero or as minimal as possible.
- Maintained energy and enthusiasm in fast-paced environment
Security Guard
Paladin Security
08.2018 - 01.2020
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Patrolled and monitored premises by foot
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas
- Checked and verified photo identification prior to granting facility access
Education
Diploma - Business Accounting, Accounting, Human Resource Management, Marketing
Sheridan College
GED -
Sheridan College
Brampton, ON08.2018
Skills
- Skills & Interests
- Technical Knowledge:
- MS Office, POS
- Skills: Excel, Adobe Photoshop, PowerPoint
- Soft Skills: Self Starter, Problem solving, Organizational skills, Risk Management, Startup Vision, Multitasking, Teamwork
Timeline
Operations Supervisor
The Brick
09.2021 - Current
Security Guard
SK Security
03.2021 - 02.2022
Customer Service
The Brick
02.2020 - 08.2021
Amazon – Fulfillment Associate
Picking Department
09.2018 - 01.2020
Security Guard
Paladin Security
08.2018 - 01.2020
Diploma - Business Accounting, Accounting, Human Resource Management, Marketing
Sheridan College
GED -
Sheridan College
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