Haoua Abakar Malloum
Hamilton,ON
Summary
Health science graduate skilled in fostering positive relationships through exceptional customer service. Demonstrates resilience and professionalism in fast-paced settings; effectively engaging diverse populations. Combines strong communication skills with a deep understanding of health equity and community health initiatives.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Front Store Clerk
Shopper Drug Mart
Ottawa, ON
09.2023 - 12.2025
- Assisted customers with product selection while providing friendly, efficient service in a fast-paced retail environment
- Restocked merchandise and maintained inventory, ensuring store remained clean, organized, and fully stocked for customer convenience.
- Collaborated with team members to streamline daily operations, ensuring an exceptional customer experience.
Sales Representative
Vantage Canada
Saint-Lin-Laurentides, QC
06.2025 - 08.2025
- Conducted door-to-door outreach, generating leads for pest control services and expanding customer base
- Developed persuasive communication techniques to engage customers, increasing lead conversion in diverse settings
- Handled challenging customer interactions with professionalism and resilience, maintaining high customer satisfaction
Sales Associate
Nordstrom
Ottawa, ON
10.2021 - 04.2023
- Guided customers in product selection, building positive relationships through tailored service.
- Maintained merchandise presentation and inventory levels, ensuring an organized sales floor for an enhanced shopping experience.
- Partnered with team members to achieve sales goals, enhancing overall customer shopping experience.
Cashier
Walmart
Hamilton, Ontario
12.2019 - 08.2021
- Achieved accuracy and efficiency in processing cash and electronic transactions, minimizing errors and enhancing customer experience.
- Managed long lines during peak hours, ensuring timely service while maintaining composure and customer satisfaction.
- Cultivated welcoming environment through exceptional customer service for diverse customers.
Education
Honours Bachelor of Health Sciences - Health Sciences
University of Ottawa
Ottawa, ON06-2026
Ontario Secondary School Diploma (OSSD) -
École Secondaire Georges-P.-Vanier
Hamilton, Ontario07-2021
Shad Canada -
01-2020
Skills
- Sales techniques
- Customer service
- Effective communication
- Team collaboration
- Problem solving
- Time management
- Cultural sensitivity
- Friendly and outgoing
- Health promotion
- Research skills
- Patient advocacy
Certification
Red Cross First Aid Training, Camp Marydale, Ottawa, ON 2019, Babysitting Course Certification, Conseil scolaire Viamonde (Elementary School), Ontario 2016, Ethical Conduct for Research, University of Ottawa, Ottawa, ON 2023, Health Promotion Foundations, University of Ottawa, Ottawa, ON 2023
SUMMARY OF QUALIFICATIONS
- Honours Bachelor of Health Sciences graduate from the University of Ottawa with knowledge of health systems, health promotion, health equity, and community health
- Experience developing evidence-based health promotion programs through needs assessments, public health data analysis, intervention planning, and program evaluation
- Experience supporting diverse populations, including children, seniors, and individuals with disabilities, through community-based and inclusive programming
- Strong communication, interpersonal, and teamwork skills developed through healthcare-related, community, sales, and customer service environments
- Proficient in Microsoft Word, Excel, PowerPoint, SPSS, and Jamovi, with academic experience in quantitative health research and data analysis
- Trilingual in English, French, and Arabic
INTEREST
Community Health: Strong interest in community health initiatives and advancing health equity, Service & Care: Enjoys working with children, seniors, and individuals with disabilities, Physical Activity: Actively interested in sports, physical activity, and inclusive recreation, Volunteerism: Committed to community engagement and volunteer service
Accomplishments
- Horatio Alger Scholarship, Canada 2021
- Admission Scholarship (90%+ Academic Average), University of Ottawa, Ottawa, ON 2021
- French Admission Scholarship, University of Ottawa, Ottawa, ON 2021
- Honour Roll, École secondaire Georges-P.-Vanier, Hamilton, ON 2021
- Best Female Athlete Award, École secondaire Georges-P.-Vanier, Hamilton, ON 20162021
- Advanced Leadership Progression (Junior Leader to Red Leader), City Kids, Hamilton, ON 2017
- Dean's Honour List, University of Ottawa, Ottawa, ON Fall 2024
- Dean's Honour List, University of Ottawa, Ottawa, ON Winter 2025
- Merit Scholarship, University of Ottawa, Ottawa, ON 2024
RELEVANT EXPERIENCE
- Boxing Without Barriers, Volunteer, Ottawa, ON, 2022-01, Supported inclusive, non-contact boxing programming for children, youth, and adults with disabilities, Promoted physical activity, confidence, and social participation in an equity-focused community setting, Gained hands-on exposure to health equity principles and inclusive program delivery
- University of Ottawa, Community Service Learning (CSL) Project Health Program Development (Diabetic Foot Ulcer Prevention), 2025-01, Collaborated in a team of 5-6 to develop a comprehensive health promotion program addressing diabetic foot ulcer prevention for a target population, Conducted a situational assessment using current literature and public health data to identify needs, risk factors, and service gaps, Designed an evidence-based intervention plan including prevention strategies, education, and community-level support, Developed a full program proposal, logic model, and implementation framework aligned with real-world health system practices, Contributed to a 12-minute formal presentation and a detailed final report (~1520 references) integrating evaluation and ethical considerations, Completed CSL volunteer hours through applied community-focused program development in partnership with a real health priority area
Timeline
Sales Representative
Vantage Canada
06.2025 - 08.2025
Front Store Clerk
Shopper Drug Mart
09.2023 - 12.2025
Sales Associate
Nordstrom
10.2021 - 04.2023
Cashier
Walmart
12.2019 - 08.2021
Honours Bachelor of Health Sciences - Health Sciences
University of Ottawa
Ontario Secondary School Diploma (OSSD) -
École Secondaire Georges-P.-Vanier