Hao Minh Phung
Montreal,QC
Summary
Highly motivated and multilingual student with a strong foundation in multitasking, problem-solving, and effective communication. Seeking to leverage skills in a dynamic work environment to contribute positively while gaining practical experience.
Overview
2
2
years of professional experience
Work History
Server
Restaurant Mythik 4 Stars
08.2023 - 01.2024
- Served food and beverages promptly with focused attention to customer needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Freelancer
Agence First Round
08.2022 - 08.2023
- Provided exceptional service in various roles, including waiter and concession staff, across multiple venues such as Place Bell, Centre Bell, Stade Saputo, etc
- Demonstrated flexibility and efficiency in fast-paced environments.
Door To Door Salemens
MEVR Window Cleaning Services
06.2023 - 08.2023
- Attracted customers and generated sales using promotional materials.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Advertised product and service offerings via social media.
- Handled cash, check and credit cards, processing transactions onsite for products and services.
Grocery Clerk
Provigo
04.2022 - 11.2022
- Responsible for stock management and ensuring product presentation standards
- Delivered excellent customer service by assisting with inquiries and directions.
Server
Restaurant 9410 4 Stars
08.2023 - 01.2024
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Beavertails
- 01.2021
- Managed transactions and provided high-quality service as a cashier
- Contributed to a welcoming atmosphere for all customers.
Service Administratif Sirko
- 01.2019
- Accounting’s Assistant with tasks including document organization and varied administrative support based on employer's requirements.
Education
Master of Science -
College Ahuntsic
Montreal, QC06.2025
High School Diploma -
School Secondary Mont-Royal
Montreal, QC07.2023
Skills
- Languages: Fluent in French, English, Cantonese, and Spanish
- Communication: Effective at clearly conveying information in diverse settings
- Problem-Solving: Proven ability to address and resolve issues efficiently
- Leadership: Natural leader with capability to motivate and guide teams
Personal Qualities
Responsible, respectful, honest, and friendly with an open-minded approach to challenges. Committed to continuous learning and improvement.
Volunteer Experience
- Super C, 03/2018, Assisted with customer service and supported charity fundraising initiatives.
- Adonis, 04/2018, Provided customer service by bagging groceries in a busy downtown Montreal location.
Languages
French
Native or Bilingual
English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Spanish
Professional Working
Timeline
Server
Restaurant Mythik 4 Stars
08.2023 - 01.2024
Server
Restaurant 9410 4 Stars
08.2023 - 01.2024
Door To Door Salemens
MEVR Window Cleaning Services
06.2023 - 08.2023
Freelancer
Agence First Round
08.2022 - 08.2023
Grocery Clerk
Provigo
04.2022 - 11.2022
Beavertails
- 01.2021
Service Administratif Sirko
- 01.2019
Master of Science -
College Ahuntsic
High School Diploma -
School Secondary Mont-Royal
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