HAO Isaac Mou
Toronto,ON
Summary
A highly driven, analytical, and results-oriented Brand Ambassador & Client Advisor who holds a Bachelor’s Degree in Business Economics with 2+ years of experience in using brand management techniques to effectively market and sell high-end products. An effective communicator who can confidently present product knowledge and go above and beyond to reach team goals and objectives while delivering exceptional customer service quality. Demonstrated background in prioritizing daily tasks, meeting time sensitive client deadlines, and working efficiently in a group or independently to achieve business operational objectives.
Overview
3
3
years of professional experience
Work History
Client Advisor
BURBERRY
Toronto, ON
06.2023 - Current
- Strategically creating Clients Developing Plan and establishing the long term relationship with the clients
- Constantly prospecting the potential clients and driving the conversion both in and out of the store.
- Drove proactive sales growth and increased appointment bookings by leveraging attendance at fashion industry events and networking opportunities.
- Provided exceptional customer service, building strong relationships with customers to establish repeat business
- Manage the entire shopping experience for client, and providing personalized style tips based on a needs assessment and current fashion trend.
- Worked closely with senior management team members regarding client relations initiatives.
Client Advisor
Acne Studios
Toronto, ON
08.2022 - 06.2023
- Being the opening member of the 1st location in Canada
- Educated clients about the brand's vision, store concept, and latest collections to build lasting relationships
- Drafting Daily closing report, POS management (Tills, PBL, DEPOSIT)
- Reviewed store reports regarding sales performance with respect to the top selling products and identified opportunities for improvement.
- Managed Weekly and bi-annual cycle counts and adjusted the store inventory with operational team together.
Brand Ambassador
Canada Goose
Toronto, ON
09.2021 - 08.2022
- Promoted positive company image through superior customer service experiences, listening attentively to customer wants and needs to present targeted solutions
- Consistently met and exceeded goals for personal sales through clientele development and in-depth product knowledge
- Promoted products by educating customers and prospects about offerings, benefits, and various options to maximize sales potential, demonstrating the ability to go above and beyond in neutering customer's relationship with strong bonding
- Achieve the Top Leading Promoter through the sales journey
Education
Bachelor of Arts - Business Economics
The University of Waterloo
Waterloo, ON04.2022
Skills
● Client Acquisition
● Merchandising Proficiency
● Customer Service
● Business Development
● Inventory Management
● Team Leadership
● Microsoft Office Suite
● Bilingual: English & Mandarin
Timeline
Client Advisor
BURBERRY
06.2023 - Current
Client Advisor
Acne Studios
08.2022 - 06.2023
Brand Ambassador
Canada Goose
09.2021 - 08.2022
Bachelor of Arts - Business Economics
The University of Waterloo
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