HAODONG LIU
35 Regent Street, Richmond Hill,Ontario
Summary
Experienced with data analysis, project management, and client communication essential for consulting roles. Utilizes analytical thinking and industry insights to drive project success and client satisfaction. Knowledge of collaborative team dynamics and adaptable strategies tailored to client needs.
IT professional with diverse experience in analyzing and optimizing IT systems to enhance performance. Proven ability to achieve impactful results through team collaboration and adaptability to changing needs. Known for strong analytical skills and effective communication.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
IT Analyst
IBM/RBC
01.2023 - Current
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
- Troubleshot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.
- Developed custom solutions for clients, tailoring technical specifications to meet unique needs.
- Enhanced system reliability by conducting regular software updates and hardware maintenance.
Mortgage Specialist
Mortgage Alliance
01.2021 - 11.2022
- Enhanced client trust in the organization through transparent communication and consistent delivery on commitments.
- Achieved high customer retention rate through exceptional relationship management and personalized service.
- Provided comprehensive financial guidance to clients, recommending suitable mortgage products based on their needs and goals.
- Collaborated with real estate agents to establish referral networks, fostering mutually beneficial partnerships.
- Managed a diverse pipeline of mortgage applications, prioritizing tasks effectively to meet deadlines consistently.
Account Manager
RDM Automotive Ltd
01.2018 - 09.2020
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Associate Consultant
Trust King Real Estate Group
09.2015 - 12.2017
- Managed multiple projects simultaneously while maintaining attention to detail, organization, and adherence to deadlines.
- Enhanced client satisfaction by providing tailored solutions and recommendations for their business needs.
- Collaborated closely with cross-functional teams to devise effective strategies and action plans for clients'' businesses.
- Negotiated contracts with suppliers, reducing costs without compromising quality or delivery timelines.
- Developed effective improvement plans in alignment with goals and specifications.
- Led various projects under guidance and supervision of chief consultant.
Education
Bachelor of Arts - Business Administration
York University
Toronto, ON05-2020
High School Diploma -
Richmond Hill World Scool
Richmond Hill, ON05-2015
Skills
- IT troubleshooting
- Customer support
- IT asset management
- Network security
- Client relationship management
- Conflict resolution
- Strategic planning
- Teamwork and collaboration
- Quality assurance
- Problem-solving
Languages
English
Chinese (Cantonese)
Chinese (Mandarin)
Timeline
IT Analyst
IBM/RBC
01.2023 - Current
Mortgage Specialist
Mortgage Alliance
01.2021 - 11.2022
Account Manager
RDM Automotive Ltd
01.2018 - 09.2020
Associate Consultant
Trust King Real Estate Group
09.2015 - 12.2017
Bachelor of Arts - Business Administration
York University
High School Diploma -
Richmond Hill World Scool
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