Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Haocong Tan

Mississauga,ON

Summary

Developed strong communication and problem-solving skills in customer-focused environment, seeking to transition into new field. Adaptable and quick to learn new processes and technologies. Dedicated to providing exceptional service and contributing positively in new roles.

Overview

1
1
year of professional experience

Work History

Call Agent

Tc Nails Batique
05.2024 - 09.2024
  • Maintained high call quality standards by adhering to company guidelines and protocols.
  • Partnered with other departments to address cross-functional concerns, facilitating issue resolution more efficiently.
  • Managed time effectively between inbound calls and follow-up tasks, ensuring all responsibilities were addressed daily.
  • Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.

Food Server

Good Brother Bbq
10.2023 - 05.2024
  • Answered customers' questions, recommended items, and recorded order information.
  • A passion for hosting an exceptional customer experience

Education

Bachelor of Arts - Ecnomics

York University
Toronto, None
04-2026

Skills

  • Problem-solving skills
  • Call center experience
  • Answering questions
  • Customer communications
  • Digital literacy across a broad range of devices

Languages

English
Full Professional
Chinese (Mandarin)
Native or Bilingual

Timeline

Call Agent

Tc Nails Batique
05.2024 - 09.2024

Food Server

Good Brother Bbq
10.2023 - 05.2024

Bachelor of Arts - Ecnomics

York University

Similar Profiles

CREATE PROFILE
Haocong Tan