Hao Zhou

Accomplished in designing and delivering high-performing, scalable, and user-centric software solutions for multinational corporations in sectors such as banking, e-commerce, retail, and hospitality. Proficient in a diverse range of technologies, including C, C++, Python (with libraries such as Pandas, NumPy, Matplotlib, Scikit-learn), JavaScript (ES2015+), Java, Node.js, React, Redux, SQL, and HTML/CSS. Skilled in database management using MySQL Workbench and experienced in full-stack development, crafting responsive, accessible front-end interfaces and architecting secure, robust back-end systems. Leveraging Agile, Scrum, and test-driven development methodologies, I consistently deliver high-quality, maintainable solutions.

Combining technical expertise and design thinking, I excel in creating intuitive user experiences and implementing innovative software solutions that address complex business challenges. My track record includes developing scalable applications, optimizing workflows, and enhancing operational efficiency through robust, tailored software designs.

• Solid understanding of financial principles, including investment analysis, portfolio management, and risk assessment, aiding in strategic financial planning.
• Proficient in Python for financial modeling and analysis, adept at creating advanced forecasts and investment strategies to guide decision-making.
• Excelled in delivering exceptional customer service, building strong client relationships, and communicating complex financial concepts clearly and effectively.
• Utilized data-driven insights to optimize client portfolios, employing Python analytics to identify market trends, assess risks, and uncover investment opportunities.

• Customize and direct students with their academic pursuits, fulfilling their potentials; Generate new customers and maintain existing customers by holding information sessions to promote courses and other services
• Teach students languages and techniques in writing and interviewing, assisting them to pass the tests and become competent in schools or at the workplace

• Acquired comprehensive experience in diverse banking operations, adept in managing accounts, executing fund transfers, and swiftly resolving complex financial inquiries, ensuring client trust and service excellence.
• Drove a collaborative effort to streamline processes, playing a key role in analyzing workflows and implementing strategic improvements that resulted in a measurable 10% increase in operational efficiency.
• Harnessed exceptional communication and problem-solving abilities to provide clients with tailored solutions, reinforcing the bank's commitment to customer care and addressing a wide range of financial needs.

• Provide academic counselling and subject teaching (up to three language and five science course) to students both online and in-person,95% of the customers have successfully achieved or surpassed their academic goals
• Assisted international students and new immigrants to overcome language barriers and fit in the local communities, all of which have transitioned with ease under my guidance