Hany Mohamed Ibrahim
Fredericton,NB
Summary
Multi-talented in healthcare industry business,and has been consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Overview
14
14
years of professional experience
Work History
Program Evaluator
University Of New Brunswick
10.2023 - Current
- Checking the undergraduate nursing program syllabi at UNB to document the use of Elsevier learning resources by the faculty.
- Organize or assist with focus groups (or one-on-one interviews) with stakeholders.
- Handling confidential data, transcribing, recording, and scheduling.
Clinic manager
British Dental Center
03.2022 - 12.2022
- Created and executed clinic related human resource and finance objectives.
- Managed facilities, equipment, supplies, personnel and resources in relation to cost containment
- Examined and resolved complaints received from staff visitors, patients, and physicians and improved staff-patient interactions through patient satisfaction tools.
- Supported policy formulation and executed budget by providing financial projections during budget development.
- Understand future staffing requirements and create, execute and support clinical staff recruitment and retention strategies
Dental insurance coordinator
National Health Insurance, Abudhabi
08.2021 - 03.2022
- Evaluated and processed dental prior-authorisation requests according to expected daily target ,quality ,and other key performance indicators (KPIs)
- Ensured accurate application of contractual prices and discounts ,schedule of benefits ,correct allocation of benefits ,collection of deductibles and co-payments ,observance of policy limits ,and adherence to prior request submission protocols.
- Improved response time and accuracy of responses to providers raised issues and queries
- Reported fraud and abuse of dental cases and escalate observations about providers trends to supervisor to improve quality of providers claims
Clinic Manager
Whitelily Medical Center
02.2020 - 07.2021
- Overseeing clinic operations and staff duties
- Managed the clinic's budget, billing system, and inventory.
- Overseeing the purchasing, maintenance, and repair of clinic equipment
- Developing procedures to deliver optimal patient care.
- Performed the hiring, training, and performance evaluation of staff members
Dental Sales Manager
Gulf Medical Projects Company, ABUDHABI
09.2016 - 12.2019
- Employed and trained sales team to generate increased sales and profits and build healthy pipelines and conducted weekly sales coaching and counseling.
- Developed account planning for all strategic customers across assign area and business verticals.
- Developed sales business plan for assign area, target and team.
- Researched and developed thorough understanding of company's people and capabilities.
Dental Sales Territory Manager
NMC Trading
01.2014 - 08.2016
- Established account relationships with current doctors/dentists and actively grow business by adding new customers to portfolio.
- Responsible for sales and marketing of variety of different dental materials and dental chairs, Intra oral X ray, such as Kerr & Care stream dental & Pelton and Crane dental chairs in Abu Dhabi and Alain region for both government and private sectors.
- Supported doctors with development of their practice
- Consulted regularly with Area Sales Manager on implementation of objectives and sales budget
- Conducted sales presentations and product demonstrations to doctors and staff members to facilitate closing of business.
Virtual Exceutive Assistant
AL Zahra Hospital
02.2012 - 07.2013
- Provided editing and typing of documents, filing, proofreading, spreadsheet, table, and chart maintenance, and running of monthly reports
- Collected and maintain ongoing scheduling requests, ensuring all calendar requests are documented and appropriate review occurs
- Assisted with business communications (email drafts, letters, etc.)
Clinic Manager
British Dental Center
01.2010 - 01.2012
- Recruited, hired and coordinated training of new staff members.
- Overseeing purchasing, maintenance, and repair of clinic equipment.
- Planned and managed clinic's budget and approve payroll.
- Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
Education
Master of Business Administration - Business
University of New Brunswick
Fredericton, NB01.2025
Bachelor of dental surgery - Dentistry
October 6 University
Egypt10.2009
High School Diploma -
Memphis American High School
Egypt 07.2003
Skills
- Multitask and able to prioritize
- Persuasive negotiator
- Result oriented
- Administrative Leadership
- Decision making
Voluntary Experience
Project Coordinator, AL ZAHRA HOSPITAL-Cairo-Egypt, Sep 2008 ‐ Sep 2009.
- Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
- Modified and directed project plans to meet organizational needs.
- Drove team success through shared vision and recognition of quality performance.
Public Health Administrator, AL ZAHRA HOSPITAL-Cairo-Egypt, Jun 2007 ‐ July 2008.
- Audited in-patient medical records for accuracy and quality of documentation.
- Determined medical appropriateness of all diagnostic examinations.
- Maintained data system of all audits completed
References
Mr Ishan Popli
ishan_popli@yahoo.com
Mrs Nihal Allam
nihal_allam@yahoo.co.uk
Technical Skills
- Microsoft Office (Word, Excel, Powerpoint, etc.)
- Social Media Marketing.
- Hiring and Onboarding.
- Sales & Administrative.
Timeline
Program Evaluator
University Of New Brunswick
10.2023 - Current
Clinic manager
British Dental Center
03.2022 - 12.2022
Dental insurance coordinator
National Health Insurance, Abudhabi
08.2021 - 03.2022
Clinic Manager
Whitelily Medical Center
02.2020 - 07.2021
Dental Sales Manager
Gulf Medical Projects Company, ABUDHABI
09.2016 - 12.2019
Dental Sales Territory Manager
NMC Trading
01.2014 - 08.2016
Virtual Exceutive Assistant
AL Zahra Hospital
02.2012 - 07.2013
Clinic Manager
British Dental Center
01.2010 - 01.2012
Master of Business Administration - Business
University of New Brunswick
Bachelor of dental surgery - Dentistry
October 6 University
High School Diploma -
Memphis American High School
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