Hany Ibrahim
Toronto,ON
Summary
Proven achiever at Ashley Furniture Homestore, I excelled in elevating sales revenue through expert customer needs assessment and relationship selling. Leveraging excellent people skills and a deep understanding of retail operations, I consistently met monthly sales targets, enhancing customer satisfaction and fostering new client relationships.
Overview
17
17
years of professional experience
Work History
Sales Associate and Customer Service Specialist
Ashley Furniture Homestore
08.2022 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Customer Support Executive
Anex Tour
Egypt
01.2012 - 01.2017
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Streamlined support processes for faster resolution times and increased customer loyalty.
- Collaborated with cross-functional teams to provide comprehensive solutions for complex customer issues.
- Enhanced team performance by consistently meeting or exceeding individual and departmental goals.
Assistant Sales Manager
Orascom
Egypt
01.2008 - 01.2012
- Boosted sales performance by implementing effective sales strategies and coaching team members.
- Developed strong client relationships for repeat business and increased referrals.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Collaborated with marketing department to create appealing promotions, resulting in higher customer engagement rates.
Customer Service Representative
CIB Bank
Egypt
01.2007 - 01.2008
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor Of Information Technology - System Analysis
Thebes Academy
Cairo09.2004
Skills
- Customer Needs Assessment
- Promotional support
- Inventory Control
- Business Development
- Order Processing
- Product Sales
- Client Account Management
- Payment Processing
- Upselling
- Cash Handling Accuracy
- Retail Store Operations
- Excellent people skills
- Time Management
- Relationship selling
- Conflict Resolution
- Guest Relations
Languages
English
Full Professional
Russian
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Sales Associate and Customer Service Specialist
Ashley Furniture Homestore
08.2022 - Current
Customer Support Executive
Anex Tour
01.2012 - 01.2017
Assistant Sales Manager
Orascom
01.2008 - 01.2012
Customer Service Representative
CIB Bank
01.2007 - 01.2008
Bachelor Of Information Technology - System Analysis
Thebes Academy