Hanveer Kaur
13453 91 Avenue, Surrey,BC
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records, handling simultaneous tasks in fast-paced settings and customer experience with over 2 years of experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Dispatcher
Paladin Security Group
05.2024 - Current
- Coordinate dispatching of security and operations personnel to calls for service as required. Operate two-way communications systems.
- Monitor CCTV cameras to ensure smooth operation of Shopping Centre and to follow up on reported incidents or suspicious activity.
- Coordinate incident response, including activating emergency services, directing security/operations personnel on required actions during incidents and actual/potential emergency situations.
- Maintenance of logs on activities of security and operations personnel in field to facilitate effective record-keeping.
- Review taped CCTV data for follow-up by law enforcement and supervisors.
- Answer / follow up appropriately on all incoming telephone calls to Security Operations.
- Monitor and disable/enable fire alarm and sprinkler systems as required.
- Regular dealings with public, tenants and contractors regarding Lost and Found, key issue and other security/operations-related inquiries.
- Coordinate activities of third-party contractors, from initial issue of ID badges to monitoring of work practices to ensure optimum life safety.
- Responded to 30 calls per day to execute service or requests for emergency and routine assistance.
Event Security Officer
Cosmic Security
04.2023 - Current
- Enhanced event safety by conducting thorough pre-event security assessments and risk evaluations.
- Reduced potential threats by implementing effective crowd control measures and access point monitoring.
- Ensured smooth event operations by effectively managing a team of security personnel, providing clear communication and direction.
- Maintained a secure environment for attendees by promptly resolving conflicts and addressing any disruptive behavior.
- Increased overall event security by conducting regular patrols and surveillance throughout the venue.
- Supported efficient event entry by managing access points, verifying credentials, and performing bag checks when necessary.
- Assisted in post-event activities such as securing the venue, completing incident reports, and evaluating overall security performance.
- Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets, and individuals.
Security Officer
Paladin Security Group
09.2023 - 05.2024
- Nominated for CSM Award.
- Helped in First Aid Kit and Fire Extinguisher Audit.
- Had knowledge and experience about fire panel operating through drills and real situations.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Reported suspicious activities and persons to law enforcement.
- Safeguarded valuable assets through diligent surveillance, evictions and appropriate response to potential threats.
- Responded effectively to protests, disturbances and emergencies like fire and medical, prioritizing the safety of personnel while minimizing property damage or loss.
- Maintained detailed incident reports, providing clear documentation of events for management review and action planning.
- Detailed theft, access violations, and other incidents with reports to boost success of future criminal or civil remediation.
- Operated communication equipment to maintain contact with other security personnel during emergency calls.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Security Officer
Unicorn Security
03.2023 - 11.2023
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Examined doors, windows and gates to verify security.
- Monitored CCTV cameras and alarm systems for security breaches.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Spoken English and IELTS Trainer
Classmate English Learning Centre
01.2023 - 05.2023
- Enhanced student fluency in English by incorporating interactive language activities and multimedia resources into lessons.
- Increased IELTS test scores for students by developing targeted preparation strategies and providing regular feedback on progress.
- Tailored lesson plans to accommodate diverse learning styles, resulting in improved comprehension of complex topics.
- Streamlined assessment process through the implementation of effective evaluation techniques, ensuring accurate measurement of student performance.
- Boosted student confidence in spoken English skills by organizing engaging group discussions and role-play activities.
- Fostered a positive learning environment that encouraged open communication between students and instructor, leading to increased participation and engagement.
- Provided personalized guidance to students preparing for IELTS exams, resulting in higher success rates on test day.
- Conducted timely assessments of learner progress through quizzes, tests, presentations, and debates to identify areas requiring further attention or reinforcement.
- Contributed to the development of marketing materials and promotional campaigns targeting prospective students, highlighting the benefits of enrolling in Spoken English and IELTS training programs.
Pizza Maker and Cashier
Yummy Slice Pizza
06.2022 - 12.2022
- Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
- Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
- Collaborated with team members to streamline kitchen operations and maintain timely order fulfillment.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Assisted in training new employees on proper pizza-making techniques, contributing to overall staff proficiency.
- Contributed to menu development by suggesting new pizza combinations based on customer feedback and market trends.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Handled customer complaints professionally to prevent negative reviews or loss of business.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Spoken English and IELTS Trainer
Step To Success
12.2021 - 02.2022
- Enhanced student fluency in English by incorporating interactive language activities and multimedia resources into lessons.
- Increased IELTS test scores for students by developing targeted preparation strategies and providing regular feedback on progress.
- Tailored lesson plans to accommodate diverse learning styles, resulting in improved comprehension of complex topics.
- Streamlined assessment process through the implementation of effective evaluation techniques, ensuring accurate measurement of student performance.
- Boosted student confidence in spoken English skills by organizing engaging group discussions and role-play activities.
- Provided personalized guidance to students preparing for IELTS exams, resulting in higher success rates on test day.
- Collaborated with fellow educators to share best practices, refine instruction techniques, and improve overall course quality.
- Strengthened student listening skills using authentic audio-visual materials sourced from various media platforms, broadening their exposure to different accents and dialects within the English-speaking world.
- Managed classroom dynamics effectively, ensuring a safe and inclusive space that encouraged collaboration and mutual respect among students.
- Contributed to the development of marketing materials and promotional campaigns targeting prospective students, highlighting the benefits of enrolling in Spoken English and IELTS training programs.
- Instructed above 20 students in listening, speaking and academic reading and writing.
Education
Associate of Arts - Media Communication
University Canada West
Vancouver, BC01.2024
High School Diploma -
DAV Sr. Sec. Public School
Kotkapura, Punjab, India03.2020
Skills
- Crime Prevention
- Visitor Tracking
- Staff Management
- Stationary Surveillance
- Threat Management
- Emergency Response
- CCTV Monitoring
- Investigation Documentation
- Metal Detector Operation
- Access Control
- Superior Customer Service
- Report Writing
- Time management
- Leadership
- Analysis skills
- Punctuality
- Fire safety training
- Computer Skills
- Defensive Tactics
- Equipment Inspection
- Radio communication
- Investigative skills
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
Use of Force Training
AST
OFA1
Timeline
Security Dispatcher
Paladin Security Group
05.2024 - Current
Security Officer
Paladin Security Group
09.2023 - 05.2024
Event Security Officer
Cosmic Security
04.2023 - Current
Security Officer
Unicorn Security
03.2023 - 11.2023
Spoken English and IELTS Trainer
Classmate English Learning Centre
01.2023 - 05.2023
Pizza Maker and Cashier
Yummy Slice Pizza
06.2022 - 12.2022
Spoken English and IELTS Trainer
Step To Success
12.2021 - 02.2022
Associate of Arts - Media Communication
University Canada West
High School Diploma -
DAV Sr. Sec. Public School
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