Han Su Yin

• Served food and beverages promptly with focused attention to customer needs.
• Managed bar area for high-volume events, including managing inventory and stock, maintaining cleanliness and mixing and serving a variety of cocktails and alcoholic beverages.

• Kept bar presentable and well-stocked to meet customer needs.
• Served high customer volumes during a variety of events, from orchestras and ballad concerts to plays and popular musicals to heavy rock concerts.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.

- Mixed and served alcoholic beverages in a fast-paced, high volume music festival environment while maintaining a highly positive attitude towards festival-goers

- Set up and took down mobile bars efficiently to meet various needs of Country Thunder as well as patrons

- Abided by AGLC guidelines as well as ensured safety of customers in an alcohol-consuming environment

• Served food and beverages promptly with focused attention to customer needs
• Memorized a variety of fusion cocktail recipes and served them promptly during high volume hours
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Worked with POS system to place orders, manage bills, and handle complimentary items.

• Supported the finance team by processing invoices and expense claims promptly and accurately.
• Entered financial data into company accounting system with stringent adherence to data security protocols
• Efficiently learned and utilized a variety of UN finance databases including WINGS and ITS.

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Answered customer questions about hours, seating, and menu information.