LORI HANSEN
Calgary,Alberta
Summary
Dedicated and dependable professional with experience in problem-solving, service and exceptional client experiences. Seeking opportunities to further leverage my talents and abilities.
Overview
35
35
years of professional experience
Work History
Owner/Operator
Service Outside The Line Inc.
02.2017 - Current
- As personal concierge to seniors, I work in conjunction with my clients' families to design and provide custom-made plans to help simplify their daily lives.
- I offer a range of services including private transportation to appointments and day trips, advocacy, assistance with organizing appointments, shopping and personal errands, coordination of moves and service providers, and custom services based on individual circumstances.
- I started my business from scratch and continue to develop accounting, marketing, and networking skills to promote and maintain my business.
- Use QuickBooks to produce monthly invoices, reports, and other deliverables.
EA/Manager of AB South Administrative Services
Stantec Consulting Ltd
04.1998 - 07.2016
- Worked in positions with increased responsibilities over 18+ years including Executive Assistant to Vice President and Regional Leader for Alberta South.
- Managed executive calendar, scheduled meetings and appointments, and coordinated travel arrangements.
- Organized and attended meetings, including compiling and preparing all documents and reports.
- Processed travel expenses and reimbursements for executive.
- Oversaw facilities management of 800-person office, parking administration of over 500 parking stalls, and liaison with property manager.
- Hired, managed, developed, and trained staff. Established and monitored goals, conducted performance reviews, and administered salaries for administrative and event planning staff.
- Worked collaboratively to coordinate office events, seminars, and meetings for staff and clients.
- Executed contracts in a timely and accurate manner.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
Administrative Secretary
Grant MacEwan Community College
08.1993 - 11.1997
- Administrative and personal administrative support to Academic Vice President.
- Handled scheduling for executive calendar and prepared meeting agendas and materials.
- Answered high volume of phone calls and email inquiries.
- Coordinated events and worked on ad hoc projects.
- Organized and attended meetings, including compiling all documents and reports.
- Arranged domestic and international travel plans and itineraries, including flight, car service, and restaurant reservations.
- Sourced and ordered office equipment and supplies.
- Handled confidential information in professional manner.
Secretary
Grant MacEwan Community College
12.1992 - 08.1993
- Administration of budget and financial-related activities, preparation of tender/quotation packages, and administrative support to Director of Finance.
- Coordinated work between multiple departments.
- Implemented strategies to increase program effectiveness.
Assistant Program Coordinator
Workplace Skills Program
11.1991 - 07.1992
- Administration associated with re-entry/retraining program for 22 women including all accounting and payroll and team teaching word processing course.
- Coordinated events and worked on ad hoc projects.
- General accounting functions, including preparation of payroll.
Office Services Senior Clerk
University of Alberta - Faculty of Extension
07.1990 - 08.1991
- Responsible for functions related to administration of over 700 courses offered during spring and summer terms as well as coordination of off-campus credit programs during fall and winter terms.
Administrative Clerk
University of Alberta
04.1990 - 07.1990
- Administrative support to the professors and Administrative Professional Officer of the Art and Design department.
Secretary
University of Alberta
02.1989 - 03.1990
- Maintained and generated reports associated with campus-wide job evaluation study, assisted and provided input on policies and procedures, administrative support to project team, and supervised part-time assistant.
Clerk Typist III
University of Alberta
07.1988 - 02.1989
- Preparation of correspondence, organization of interview schedules, skills testing and initial screening of job applicants.
Education
Secretarial and Office Administration Diploma -
04.1988
Skills
- Strong leadership abilities
- Self-starter
- Excellent planning and coordination skills
- Dedicated team player
- Attention to detail
- Resourcefulness
- Clear and concise communication skills
- Client Service
- Marketing and Advertising
Hobbies And Interests
- Community garden volunteer for three years.
- Volunteer member of major event planning committee for 17 years, former Chair of Corporate Challenge planning committee, active participant in yearly events.
- Implemented the creation of an onsite fitness facility and coordination of complimentary fitness classes for staff.
- Life long love of travel, well-being, gardening and artistic expression.
- Enjoy travel, power walking / running, pilates, yoga and interior design.
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