Hansel Haytasingh
La Mesa
Summary
Proven leader and effective communicator, adept at enhancing team dynamics and streamlining operations, as demonstrated at YMCA. Skilled in cash handling and delivering exceptional customer service, I significantly improved operational workflows and increased member retention rates. My strong work ethic and ability to engage guests have consistently elevated customer experiences.
Overview
10
10
years of professional experience
Work History
Site Supervisor
YMCA
01.2015 - 06.2019
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Oversaw personnel safety and efforts at work site.
- Enhanced site safety by implementing strict safety protocols and conducting regular inspections.
- Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
- Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
Server
Snooze
06.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Group X Instructor
YMCA
07.2016 - 02.2019
- Increased student attendance rates by offering engaging classes that catered to various fitness levels and interests.
- Supported overall facility operations by assisting in the maintenance of equipment, cleanliness of workout spaces, and adherence to safety guidelines.
- Developed tailored lesson plans to accommodate diverse learning styles and abilities among students.
- Contributed towards increased member retention rates through consistently delivering high-quality classes that kept participants engaged and motivated.
Food Runner
Snooze
06.2018 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Sports Instructor
YMCA
03.2016 - 06.2019
- Improved player fitness levels through targeted strength, conditioning, and agility exercises.
- Enhanced athlete performance by implementing customized training programs tailored to individual needs.
- Developed strong relationships with local schools and community organizations to promote the sports program''s visibility within the community.
- Increased team success by developing and executing comprehensive coaching strategies.
Busser
Farmers Table
03.2016 - 03.2018
Campaign Division Manager
YMCA
04.2016 - 10.2016
- Identified areas of improvement in operational workflows to better align resources with organizational goals.
- Developed strong team dynamics through regular communication, collaboration, and goal-setting initiatives.
- Reduced costs by identifying inefficiencies and implementing cost-saving measures across the division.
- Controlled costs by streamlining operations and reducing waste.
Education
Business And Economics - Business
Grossmont College
El Cajon, CA06.2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
Snooze
06.2021 - Current
Food Runner
Snooze
06.2018 - Current
Group X Instructor
YMCA
07.2016 - 02.2019
Campaign Division Manager
YMCA
04.2016 - 10.2016
Sports Instructor
YMCA
03.2016 - 06.2019
Busser
Farmers Table
03.2016 - 03.2018
Site Supervisor
YMCA
01.2015 - 06.2019
Business And Economics - Business
Grossmont College
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