Hans Angelo Prado
Daly City
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Amusements Lead
Dave & Buster's
Daly City
07.2023 - Current
- Assisted guests who were questioning the values of the products and product quality.
- In charge of receiving delivered products.
- Organized boxes in the storage units.
- Stock products.
- Resolved guests' issues.
- Maintained the cleanliness of the designated area.
- Assisted and trained new employees.
Support Technician
Dave & Buster's
Daly City
12.2022 - Current
- Resolved issues found within arcade machines.
- Diagnosed arcade machines for defects and fixing solutions.
- Assisted guests in resolving issues with arcade machines, or other problems.
- Supervised and trained new employees.
COVID-19 Screener
Western Digital
Hayward
01.2021 - 03.2022
- Administered temperature checks using non-contact thermometers for individuals entering the facility.
- Maintained machinery should be kept up at all times.
- Organized work orders, maintenance repairs and other administrative duties.
- Offered protective masks and face shields to guests and employees.
- Responded to emergency situations following established protocols
- Sanitized screening equipment and work areas regularly to prevent contamination.
Education
High School Diploma -
Westmoor High School
Daly City, CA07-2020
Skills
- Customer service
- Technical support
- Employee training
- Equipment maintenance
- Issue resolution
- Inventory management
- Guest relations
- Product quality assessment
- Problem solving
- Support services
- Customer engagement
Languages
English
Professional
Tagalog
Elementary
Timeline
Amusements Lead
Dave & Buster's
07.2023 - Current
Support Technician
Dave & Buster's
12.2022 - Current
COVID-19 Screener
Western Digital
01.2021 - 03.2022
High School Diploma -
Westmoor High School
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