Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Hans Ellsworth

RIVERSIDE

Summary

Dynamic corporate trainer and service manager with a proven track record at Total Warehouse, specializing in course design and mentorship. Expert in diagnostics and repairing, I implemented process improvements that enhanced team performance and customer satisfaction. Passionate about fostering skill development and delivering engaging training experiences.

Strive with technical support with a positive outlook and a no quit energy.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Corporate Trainer For Service

Total Warehouse
07.2022 - Current
  • Developed training materials using powerpoint to effectively train technicians
  • Assisted in delivering training sessions on company policies and procedures.
  • Collaborated with team members to create engaging learning experiences.
  • Researched best practices for effective corporate training methodologies.
  • Technical support for Linde, Landoll, BigJoe and Unicarriers

Service Manager

Total Warehouse
09.2017 - Current
  • Oversaw service operations, ensuring high standards of customer satisfaction and operational efficiency.
  • Implemented process improvements, resulting in streamlined workflows and enhanced team performance.
  • Developed training programs for staff, fostering skill development and knowledge retention across the team.
  • Analyzed service metrics to identify trends, driving strategic initiatives for continuous improvement.

Service Technician

Total Warehouse
03.2011 - Current
  • Diagnosed and repaired mechanical issues on Linde, Nissan/Unicarriers, BigJoe and Landoll.
  • Conducted preventative maintenance to enhance reliability and extend equipment lifespan.
  • Collaborated with teams to troubleshoot complex systems, improving response time for service requests.
  • Trained junior technicians on best practices and safety protocols to elevate team competency.

Service Technician /machinist /Tow Truck Driver

Hydraulic Electro
03.1998 - 03.2011
  • Diagnosed and repaired equipment issues to ensure optimal functionality.
  • Machined new parts such as hydraulic cylinders and other various parts.
  • Pick up & delivery of equipment such as forklifts, scissor lifts and large materiel for fabrication.
  • Welding of steel, aluminum and cast iron.

Education

I.C. Trucks

Kion
Summerville, South Carolina
01-2024

Warehouse Course

Kion
Summerville, South Carolina
01-2022

Servicing And Repairs of BigJoe / EP Equipment

BigJoe Training
On-site Training At Total Warehouse
01-2018

Service & Repairs For I.C. And Electric Trucks

Nissan / Unicarriers Training
Texas
01-2014

High School Diploma -

Berkeley High School
Berkeley, CA
07-1998

Skills

  • Course design
  • Mentorship
  • Training assessment
  • Training evaluation
  • Customer / tech support
  • Diagnostics and repairing
  • Setting up and assembly of new equipment
  • Machinist
  • Welding

Accomplishments

  • Resolved product issues through positive and accurate product support.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved effective training material which led to positive technician repairs.
  • Supervised team of 10 shop tech and 15 road techs.
  • Traveling to customer sites to set up and commission equipment in very tight dead lines.

Certification

Certified BigJoe technician for service and repairs.

Certified Landoll technician for Bendi's and Drexel lift trucks.

Certified Nissan technician for I.C. and electric lift trucks

Certified Linde technician for warehouse and I.C. trucks

Timeline

Corporate Trainer For Service

Total Warehouse
07.2022 - Current

Service Manager

Total Warehouse
09.2017 - Current

Service Technician

Total Warehouse
03.2011 - Current

Service Technician /machinist /Tow Truck Driver

Hydraulic Electro
03.1998 - 03.2011

I.C. Trucks

Kion

Warehouse Course

Kion

Servicing And Repairs of BigJoe / EP Equipment

BigJoe Training

Service & Repairs For I.C. And Electric Trucks

Nissan / Unicarriers Training

High School Diploma -

Berkeley High School
Hans Ellsworth