Hans Ellsworth
RIVERSIDE
Summary
Dynamic corporate trainer and service manager with a proven track record at Total Warehouse, specializing in course design and mentorship. Expert in diagnostics and repairing, I implemented process improvements that enhanced team performance and customer satisfaction. Passionate about fostering skill development and delivering engaging training experiences.
Strive with technical support with a positive outlook and a no quit energy.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Corporate Trainer For Service
Total Warehouse
07.2022 - Current
- Developed training materials using powerpoint to effectively train technicians
- Assisted in delivering training sessions on company policies and procedures.
- Collaborated with team members to create engaging learning experiences.
- Researched best practices for effective corporate training methodologies.
- Technical support for Linde, Landoll, BigJoe and Unicarriers
Service Manager
Total Warehouse
09.2017 - Current
- Oversaw service operations, ensuring high standards of customer satisfaction and operational efficiency.
- Implemented process improvements, resulting in streamlined workflows and enhanced team performance.
- Developed training programs for staff, fostering skill development and knowledge retention across the team.
- Analyzed service metrics to identify trends, driving strategic initiatives for continuous improvement.
Service Technician
Total Warehouse
03.2011 - Current
- Diagnosed and repaired mechanical issues on Linde, Nissan/Unicarriers, BigJoe and Landoll.
- Conducted preventative maintenance to enhance reliability and extend equipment lifespan.
- Collaborated with teams to troubleshoot complex systems, improving response time for service requests.
- Trained junior technicians on best practices and safety protocols to elevate team competency.
Service Technician /machinist /Tow Truck Driver
Hydraulic Electro
03.1998 - 03.2011
- Diagnosed and repaired equipment issues to ensure optimal functionality.
- Machined new parts such as hydraulic cylinders and other various parts.
- Pick up & delivery of equipment such as forklifts, scissor lifts and large materiel for fabrication.
- Welding of steel, aluminum and cast iron.
Education
I.C. Trucks
Kion
Summerville, South Carolina01-2024
Warehouse Course
Kion
Summerville, South Carolina01-2022
Servicing And Repairs of BigJoe / EP Equipment
BigJoe Training
On-site Training At Total Warehouse01-2018
Service & Repairs For I.C. And Electric Trucks
Nissan / Unicarriers Training
Texas01-2014
High School Diploma -
Berkeley High School
Berkeley, CA07-1998
Skills
- Course design
- Mentorship
- Training assessment
- Training evaluation
- Customer / tech support
- Diagnostics and repairing
- Setting up and assembly of new equipment
- Machinist
- Welding
Accomplishments
- Resolved product issues through positive and accurate product support.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved effective training material which led to positive technician repairs.
- Supervised team of 10 shop tech and 15 road techs.
- Traveling to customer sites to set up and commission equipment in very tight dead lines.
Certification
Certified BigJoe technician for service and repairs.
Certified Landoll technician for Bendi's and Drexel lift trucks.
Certified Nissan technician for I.C. and electric lift trucks
Certified Linde technician for warehouse and I.C. trucks
Timeline
Corporate Trainer For Service
Total Warehouse
07.2022 - Current
Service Manager
Total Warehouse
09.2017 - Current
Service Technician
Total Warehouse
03.2011 - Current
Service Technician /machinist /Tow Truck Driver
Hydraulic Electro
03.1998 - 03.2011
I.C. Trucks
Kion
Warehouse Course
Kion
Servicing And Repairs of BigJoe / EP Equipment
BigJoe Training
Service & Repairs For I.C. And Electric Trucks
Nissan / Unicarriers Training
High School Diploma -
Berkeley High School