Hans Eleveld
West Hollywood
Summary
Dedicated customer service professional with a proven track record in enhancing client experiences. Strong skills in communication and attention to detail, committed to ensuring seamless interactions and fostering positive relationships.
Overview
16
16
years of professional experience
Work History
Host/Host Trainer
YardHouse Darden Restaurants
Sacramento/Los Angeles
10.2020 - Current
- Guided new hosts in following procedures and customer service protocols to ensure consistency in service.
- Coordinated reservations and seating arrangements to enhance guest experience and satisfaction.
- Coordinated with servers to facilitate seamless dining experiences.
- Provided excellent customer service by anticipating customer needs.
- Executed related tasks to support team efforts and streamline operations.
Customer Service Representative
ArcherHall
Sacramento
08.2018 - 07.2020
- Primary liaison for business specializing in litigation support, legal discovery, digital print, and trial services
- Organized client details to support successful execution of copying, scanning, and digitizing projects.
- Coordinated project pickup and delivery for clients throughout Sacramento Valley and San Francisco Bay Area, ensuring timely service.
- Managed confidential materials, including medical records and legal documents, with strict adherence to privacy regulations.
Assistant Manager/Storage Consultant
Storage Solutions
Sacramento
02.2016 - 08.2018
- Oversaw daily operations of self-storage and RV and boat storage facility to ensure smooth functionality and customer satisfaction.
- Assisted tenants with move in and move out paperwork while resolving complaints and issues to enhance tenant experience.
- Addressed delinquent payment issues by communicating with customers professionally to facilitate timely resolution.
- Supported corporate office by completing daily bookkeeping spreadsheets to maintain accurate financial records.
- Ensured grounds remained secure and clean by performing routine checks and coordinating cleaning efforts.
Sales Associate
John Helmer Haberdasher
Portland
10.2009 - 08.2015
- Drove exceptional sales performance, earning top associate status through dedication and customer engagement.
- Selling high-end clothing and headwear to local and international clientele including celebrities.
- Fitted customers for off-the-rack clothing and measured for custom shirts, ensuring optimal fit and satisfaction.
- Packaged items and processed orders for international shipping.
Education
Bachelor of Arts - Theater Arts
Portland State University
Portland, OR06-2009
Skills
- Customer service
- Attention to detail
- Verbal and written communication
- Interpersonal communication
- Team player mentality
- Adaptability and flexibility
Timeline
Host/Host Trainer
YardHouse Darden Restaurants
10.2020 - Current
Customer Service Representative
ArcherHall
08.2018 - 07.2020
Assistant Manager/Storage Consultant
Storage Solutions
02.2016 - 08.2018
Sales Associate
John Helmer Haberdasher
10.2009 - 08.2015
Bachelor of Arts - Theater Arts
Portland State University