Hanny Lin
Unionville,ON
Summary
Dynamic Sales Manager with over 18 years of experience in driving sales strategies, enhancing customer engagement, and managing client relationships. Known for effective communication and problem-solving skills that lead to significant market growth.
Overview
31
31
years of professional experience
Work History
Sales Manager
OOCL (China) Co., Ltd Guangzhou Branch
Guangzhou, Guangdong
03.2006 - 09.2024
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Led sales strategies to enhance customer engagement and market presence.
- Achieved company growth and brand development through market expansion and sales.
- Analyzed market trends to identify new business opportunities and strategies.
- Presented product offerings to clients, showcasing value propositions and benefits.
- Managed client relationships to ensure satisfaction and retention.
- Established relationships with key clients, while maintaining existing customer base.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Managed daily operations of sales department, including supervision of staff members.
- Supported sales team members to drive growth and development.
- Created and presented monthly reports to management on sales performance.
- Resolved customer complaints regarding sales and service.
- Implemented process changes to streamline sales department workflow.
Branch Manager
Maersk (China) Shipping Co., Ltd Zhanjiang Branch
Zhanjiang, Guangdong
02.2003 - 01.2006
- Directed daily branch operations, overseeing customer service, human resources, sales, and marketing activities to ensure alignment with goals.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Developed strategies to increase customer satisfaction and loyalty.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Analyzed financial results against budget, preparing variance reports to inform functional groups.
- Analyzed competitors and market trends to facilitate business growth.
- Conducted performance reviews for all branch employees to evaluate contributions and identify development opportunities.
Customer Service Manager
Maersk (China) Shipping Co., Ltd Guangzhou Branch
Guangzhou, Guangdong
01.1994 - 01.2003
- Managed customer service operations for a leading shipping company.
- Oversaw team performance and provided coaching to enhance service delivery.
- Resolved complex customer issues through effective communication and problem-solving.
- Collaborated with logistics teams to ensure timely response to customer inquiries.
- Monitored customer feedback to identify trends and drive service enhancements.
- Implemented process improvements to streamline service workflows and enhance efficiency.
- Conducted regular performance reviews to assess staff capabilities and training needs.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Education
English - English
Sun Yat-sen University
Guangzhou06-1997
High School Diploma -
Guangzhou No.10 Middle School
Guangzhou06-1992
Skills
- Sales strategy
- Market analysis
- Revenue forecasting
- Performance reporting
- Client management
- Customer engagement
- Team leadership
- Staff management
- Problem solving
- Communication techniques
Timeline
Sales Manager
OOCL (China) Co., Ltd Guangzhou Branch
03.2006 - 09.2024
Branch Manager
Maersk (China) Shipping Co., Ltd Zhanjiang Branch
02.2003 - 01.2006
Customer Service Manager
Maersk (China) Shipping Co., Ltd Guangzhou Branch
01.1994 - 01.2003
English - English
Sun Yat-sen University
High School Diploma -
Guangzhou No.10 Middle School