Hanny Iheme

• Managed the front desk, greeting clients and visitors with a welcoming and respectful demeanor.

• Provided information and assistance to clients, helping them navigate available services and programs.
• Ensured the safety and security of the premises by monitoring access and reporting any concerns to the appropriate personnel.

• Maintained accurate logs and records, ensuring all client interactions and incidents were documented.
• Handled client inquiries and issues with professionalism, escalating concerns to senior staff when necessary.

• Provide guidance, advocacy, and support to clients, ensuring a respectful and positive environment.
• Collaborate with Client Services and Addictions Services to refer clients to appropriate programs, ensuring holistic care.
• Maintain safety and security by managing conflicts using non-violent intervention techniques and adhering to health and safety regulations.

• Keep accurate and confidential records, regularly updating the Shelter Registry to ensure smooth communication between shifts.
•Handle client medications, mail, and donations in line with organizational policies, ensuring security and proper documentation.